Holly Williams
San Diego,CA
Summary
Detail-oriented and organized Property Manager. Effective at quickly recognizing the needs of a property. Skilled in building a strong team atmosphere within the leasing and maintenance personnel. Focused on achieving occupancy goals and working closely with office staff and upper management to achieve the various needs of the community.
Overview
16
16
years of professional experience
Work History
Residential Property Manager
Conam Management Corp
02.2022 - 01.2023
- Oversaw management of a 50 unit tax credit low income (LIHTC) property while providing quality service to our residents.
- Directed the affordable tax credit programs offered at the community. Reasonable for the proper adherence and timely completion of the annual residential certifications. Additionally in charge to implementing house rules, maintaining 100% occupancy and accurately updating property housing wait-list. Soly responsible for determining property needs, insured housing compliance requirements were met, planning for material equipment replacement, and implementing quality control oversight for all internal and external community needs.
- Handled residential complaints and concerns promptly and appropriately with efforts focused on resident retention and community building.
- Followed up on delinquent accounts and coordinated collection procedures with detailed explanation and accurate information for resident and also for property vendor accounts.
Property Manager
Domino Realty
11.2017 - 12.2020
- Implemented a weekly leasing staff training guide focused the importance of installing confidence within the residents. Built and motivated a 6 person rockstar leasing staff during weekly collaborative trainings and teamwork challenges.
- Organized and participated in monthly community meetings to give the residents an opportunity to ask questions and provide forum for issues to be addressed.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Senior Leasing Consultant
Cambridge CGMI
11.2015 - 09.2016
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Manager
RCMI-Realty Center Management Inc.
02.2004 - 10.2014
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Education
Associate Of General Studies - Physical Therapy
Southwestern College
Chula Vista, CA06.2004
Skills
- Multi-Family Property Management
- Tenant and Eviction Laws
- Rental Pricing Strategies
- Exceptional Oral and Written Communication Skills
- Tenant Improvements
- Staff Management
- Financial Budgeting and Reporting
- Employee Motivation and Guidance
Timeline
Residential Property Manager
Conam Management Corp
02.2022 - 01.2023
Property Manager
Domino Realty
11.2017 - 12.2020
Senior Leasing Consultant
Cambridge CGMI
11.2015 - 09.2016
Leasing Manager
RCMI-Realty Center Management Inc.
02.2004 - 10.2014
Associate Of General Studies - Physical Therapy
Southwestern College
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