Holly Wisniewski
White Oak,PA
Summary
Highly motivated professional with a desire to take on new challenges. Adept in customer relations, sales, collections and real estate management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
JS Electric
Middletown, PA
02.2010 - Current
- Developed and maintained customer relationships with key accounts for increased satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Scheduled service appointments and followed up with clients to ensure satisfaction.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Responsible for receiving incoming calls, creating service tickets and dispatching electricians to job calls.
Assistant Property Manager
Dreyfuss Management
Pittsburgh
07.2018 - 01.2024
- Screened and selected tenants while enforcing rental agreements
- Collecting rent and other property fees.
- Reported property's financial status and occupancy to property owners.
- Marketing vacant properties and hiring leasing agents, if needed.
- Inspecting properties and arranging for repairs and maintenance.
- Managing contracts and disputes with service providers and contractors.
- Preparation of all lease renewal proposals and lease renewals.
- Processing new rental applications and preparing leases.
- Collections of past-due rents.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
Property Manager
City View Apartments
Pittsburgh
01.2012 - 01.2018
- Direct accountability for leveraging leadership, excellent communication, and problem-solving abilities, as well as strong relationship-building skills to manage a 391-unit luxury high-rise community and a staff of 23 employees.
- Oversaw all activities that involved administrative, financial, reporting, staff training/management, records management, sales, marketing, leasing, legal, daily inspections, vendor relations/management, and tenant/community relations.
- Ensured the complete training and development of leasing staff and office employees, supported hiring/staffing needs, prepared schedules for maintenance and concierge staff, and facilitated a positive work environment.
- Reviewed and approved all applications, accounts payable, billing, and payroll, and maintained accurate records for community-related transactions, which included rent rolls, delinquency reports, and move-in and out reports.
- Worked effectively with residents to address concerns/requests, handled evictions, and maintained a high level of satisfaction with various vendors/contractors concerning scheduling, billing, certificates of insurance, etc.
- Scheduled all maintenance calls and dispatched maintenance techs to service areas. Managed all incoming service tickets and assigned to technicians according to job details, followed up with all residents to ensure proper repaired performed to their satisfaction.
Assistant Property Manager / Leasing Agent
Washington Plaza Apartments
Pittsburgh
01.2004 - 01.2012
- Held fully responsible for demonstrating a high degree of initiative, organization and communication skills, and relationship building abilities to complete day-to-day property management activities
- Coordinated and supported all aspects of property management including meeting with potential residents, inspecting, marketing, and showing properties, negotiating lease agreements, resident relations, and accounting, financial, and administrative tasks
- Monitored and evaluated the overall performance/operations of the property to ensure adherence to the highest levels of resident service/support, productivity, cost effectiveness, efficiency, cleanliness, and safety at all times
- Processed applications, lease renewals, rent collections, and bank deposits, prepared leases and completed credit checks, performed collection activities, conducted move in and out inspections, and attended eviction hearings
- Performed key tasks necessary to attract and retain residents, developed and executed marketing and advertising plans, planned and organized resident events, and ensured property was consistently rented to fullest capacity.
Education
(Pennsylvania ), Real Estate Law, Risk Management, Fair Housing -
International Culinary Academy
Pittsburgh, PASkills
- Property management
- Supervising experience
- Fair Housing regulations
- Customer service
- Leadership
- Sales
- Accounts payable
- Yardi
- Negotiation
- Hospitality
- Customer relationship management
- Inside sales
- Microsoft Excel
- Microsoft Office
- Product demos
- Upselling
- Recruiting
- Team management
- Relationship management
- Search engines
- Communication skills
- Property leasing
- Computer skills
- Staff Management
- Property Management
- Contract Negotiation
- Customer service-focused
- Maintenance Coordination
Certification
Driver's License
Additional Information
- Property Management / Leasing
- Administrative/Office Functions
- Customer Service and Support
- Process/Handle Service Requests
- Project Management/Facilitation
- Software/Applications/Systems
- Marketing/Advertising Properties
- Administering Lease Agreements
- Handling / Resolving Problems
- Billing/AP/Payroll/Bank Deposits
- Performing Property Inspections
- Reports / Records Management
Timeline
Assistant Property Manager
Dreyfuss Management
07.2018 - 01.2024
Property Manager
City View Apartments
01.2012 - 01.2018
Account Manager
JS Electric
02.2010 - Current
Assistant Property Manager / Leasing Agent
Washington Plaza Apartments
01.2004 - 01.2012
(Pennsylvania ), Real Estate Law, Risk Management, Fair Housing -
International Culinary Academy
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