Holly Zeuch
Mason,OH
Summary
Adept at driving sales and fostering professional growth, I excelled as a Sales Lead at Build-A-Bear, where I significantly enhanced team performance through effective coaching and mentorship. Skilled in upselling strategies and team leadership, my approach has consistently improved sales outcomes and customer relationships, showcasing a blend of hard and soft skills vital for retail success.
Overview
3
3
years of professional experience
Work History
Sales Lead
Build-A-Bear
05.2023 - 10.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Ann Taylor Loft
05.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Journeys Shoes
09.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Still In College - Animal Biology
University of Cincinnati
Cincinnati, OHSkills
- Upselling strategies
- Relationship selling
- Floor operations
- Associate coaching
- Team Leadership
- Sales Training
- Opening and closing procedures
Timeline
Sales Associate
Ann Taylor Loft
05.2024 - 09.2024
Sales Lead
Build-A-Bear
05.2023 - 10.2024
Sales Associate
Journeys Shoes
09.2021 - 02.2023
Still In College - Animal Biology
University of Cincinnati
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