HOLLY BETH NIEMCZURA
Three Rivers,Massachusetts
Summary
Results-driven industry professional recognized for cultivating strong relationships with internal teams and external stakeholders. Demonstrates exceptional investigation, communication, and analytical skills, complemented by a commitment to outstanding customer service. Proven ability to prioritize and multi-task while achieving both short-term and long-term objectives.
Overview
17
17
years of professional experience
Work History
Compliance Consultant
MassMutual Financial Group
Springfield, Massachusetts
01.2018 - 12.2024
- Investigated complex and sensitive cases regarding senior and vulnerable adult financial exploitation, while continuously managing an ongoing caseload based on priority.
- Presented information based on the analysis of findings to the pertinent parties involved in each unique case.
- Built client trust through an individualized approach, tailored to different personalities and circumstances.
- Generated Suspicious Activity Reports, as well as responded to regulatory inquiries, meeting all requirements for timely submissions.
- Reviewed transactions to identify potential AML concerns.
- Maintained detailed records for all cases addressed for current and future reference.
- Implemented updated federal and state laws and regulations regarding seniors and vulnerable adults in a continuously changing environment.
- Communicated with and reported to various stakeholders internally and externally, including Executive and Senior leadership, Law Enforcement, State Securities, Adult Protective Services, and industry professionals.
- Evaluated data routinely to determine trends, concerning issues, and next steps regarding senior client activity at MassMutual and in the industry.
- Generated and presented training to employees and relevant parties within MassMutual, including the field agencies.
- Researched and created articles for both external and internal websites on the current risks for seniors and vulnerable adults.
Service Ambassador/Policyholder Service Consultant
MassMutual Financial Group
Springfield, Massachusetts
11.2007 - 01.2018
- Investigated and reviewed complex cases or situations using deductive skills and experience to find alternative solutions that balance the best interests of MassMutual and our customers.
- Governed and facilitated exceptions and business decisions received, as well as granted them, ensuring that they are in compliance with regulatory and business standards.
- Executed the research and resolution of escalated cases for both internal and external clients, which resulted in actively identifying opportunities to enhance current levels of service for our customers.
- Facilitated and owned the Annuity Agent Recovery of Funds process and co-owned the Annuity Market Timing process.
- Established and maintained quality relationships with management, associates, field partners, and customers by consistently delivering on commitments to superior service.
- Embraced and encouraged department and division goals by facilitating management feedback roundtable meetings for associates, presenting as stand-up meetings, leading development classes, and sharing our customers' stories to demonstrate how each person can impact a client experience.
Education
Master of Arts - Psychology, Industrial Organizational Psychology
Northcentral University
Scottsdale, ArizonaBachelor of Arts - History, Political Science
Anna Maria College
Paxton, MassachusettsSkills
- Critical Thinking and Investigation
- Research proficiency
- Relationship management
- Effective Verbal Communication
- Concise Writing Skills
- Effective Problem Resolution
- Customer Service Excellence
- Meticulous Attention to Detail
- Achievement Focused
- Collaborative Team Member
- Documentation skills
- Corrective actions
Timeline
Compliance Consultant
MassMutual Financial Group
01.2018 - 12.2024
Service Ambassador/Policyholder Service Consultant
MassMutual Financial Group
11.2007 - 01.2018
Master of Arts - Psychology, Industrial Organizational Psychology
Northcentral University
Bachelor of Arts - History, Political Science
Anna Maria College
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