Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
HOLLYE MILES

HOLLYE MILES

Wichita,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Twietmeyer Family Dentistry, LLC
01.2018 - Current
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.

Adjunct Instructor

Wichita Area Technical College
07.2014 - 05.2016
  • Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
  • Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
  • Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
  • Taught dental courses, providing instruction to up to 25 undergraduate students.

Receptionist/Dental Assistant

Twietmeyer Dentistry, PA
03.2007 - 04.2016
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Human Resources Management

Fort Hays State University
Hays, KS

Human Resources Management

Cowley County Community College
Wichita, KS

Dental Assisting

Wichita Area Technical College
Wichita, KS

Skills

  • Client Support
  • Collaborative Leadership
  • Efficient Deadline Management
  • Strategic Decision-Making
  • Staff management
  • Operations management
  • Cross-functional teamwork
  • Conflict resolution
  • Business administration
  • Clear communication
  • Work prioritization
  • Financial records oversight

Certification

  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
  • First Aid Certification
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • HIPAA Compliance Training Certificate- U.S Department of Health & Human Services.

Timeline

Manager

Twietmeyer Family Dentistry, LLC
01.2018 - Current

Adjunct Instructor

Wichita Area Technical College
07.2014 - 05.2016

Receptionist/Dental Assistant

Twietmeyer Dentistry, PA
03.2007 - 04.2016

Human Resources Management

Fort Hays State University

Human Resources Management

Cowley County Community College

Dental Assisting

Wichita Area Technical College

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HOLLYE MILES