Holsen Coressel
Findlay
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
6
6
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant General Manager
Burger King
Findlay
12.2019 - Current
- Managed daily restaurant operations to ensure smooth workflow and service quality.
- Trained and supervised staff to enhance team performance and customer service skills.
- Developed staff schedules to optimize coverage during peak hours and maintain efficiency.
- Ordered truck to stay product full
- Resolved customer complaints promptly to enhance satisfaction and loyalty levels.
- Conducted regular inspections of equipment to ensure operational readiness and safety standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
Education
Patrick Henry High
Hamler, OHSkills
- Staff training
- Inventory management
- Quality assurance
- Customer service
- Cash handling
- Employee recruitment
- Restaurant operations
- Performance evaluation
- Team motivation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Leadership development
- Business operations
- Workflow coordination
- Staff development
- Food safety and sanitation
- Goal setting
- Multitasking
- Teamwork and collaboration
Languages
English
Professional
Timeline
Assistant General Manager
Burger King
12.2019 - Current
Patrick Henry High