Homer Olivares
McKinney
Summary
Accomplished leader with a background in operations and customer relationship management. Known for implementing strategic initiatives that elevate team performance and optimize processes to achieve organizational goals.
Results-driven professional with expertise in operations management and team development. Proven track record of enhancing service quality and reducing costs, while cultivating strong customer relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
GM/Owner
Mr. Duct Cleaner
05.2021 - Current
- Supervised daily operations, focusing on streamlining processes and delivering exceptional service quality.
- Created comprehensive training initiatives aimed at improving team effectiveness and maintaining high service quality.
- Analyzed existing processes and introduced enhancements that lowered operational expenses while elevating customer satisfaction levels.
- Implemented strategic inventory control measures, balancing stock levels to meet demand efficiently while minimizing excess.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
911 Restoration
03.2016 - 04.2021
- Directed daily operations, ensuring compliance with safety and quality regulations.
- Oversaw project timelines, coordinating resources to achieve key milestones.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Implemented process enhancements that increased operational efficiency across multiple teams.
- Developed training programs to elevate team performance and reduce onboarding time.
- Evaluated vendor performance, negotiating contracts to optimize supply chain efficiency.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
Mold Technician
Restopros
01.2012 - 02.2015
- Operated specialized equipment for mold remediation projects, ensuring safety and compliance with industry standards.
- Conducted thorough inspections to identify mold growth and assess damage levels in residential and commercial properties.
- Implemented effective remediation techniques, improving overall project efficiency and client satisfaction.
- Trained new technicians on safety protocols, equipment usage, and best practices for mold removal processes.
- Collaborated with team members to develop customized mold treatment plans tailored to specific client needs.
- Maintained accurate records of mold assessments and remediation efforts, ensuring compliance with regulatory requirements.
- Reviewed project outcomes to identify areas for improvement and implemented strategies for enhanced performance efficiency.
Education
Bachelor of Science - Computer Science
ITT Technical Institute
Arlington, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff training/development
- Customer relationship management
- Goal setting
- Team training and development
- Project management
- Business development
Certification
- Licensed MRC - 2018-2021
- Confined Space Certification - 2021- Current
- Licensed NADCA - 2021 - Current
- OSHA 30 - 2021- Current
- OSHA 10 - 2021 - Current
- Scissor lift Training - 2021 - Current
Timeline
GM/Owner
Mr. Duct Cleaner
05.2021 - Current
General Manager
911 Restoration
03.2016 - 04.2021
Mold Technician
Restopros
01.2012 - 02.2015
Bachelor of Science - Computer Science
ITT Technical Institute