Miguel Castro
Visalia,CA
Summary
Accomplished GM/Owner at BMW of Visalia, adept in operations management and fostering team development. Excelled in elevating customer satisfaction and streamlining processes for efficiency, demonstrating a keen ability in strategic planning and organizational development. Proven track record in enhancing productivity and reducing costs, showcasing a blend of hard and soft skills essential for business growth. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
GM/Owner
BMW of Visalia
10.1990 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
Education
General Dealership Management Degree - General Dealership Management
NADA Academy General Dealership Managment Program
McLean, VA12.2007
Skills
Operations Management
Organizational Development
Marketing expertise
Staff Training and Development
Corporate Communications
Business Analysis
Employee Development
Client Relations
Business Development
Strategic Planning
Staff Training
Team training and development
Staff Management
Timeline
GM/Owner
BMW of Visalia
10.1990 - Current
General Dealership Management Degree - General Dealership Management
NADA Academy General Dealership Managment Program
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