Hong-Hoa Thi Doan
San Antonio
Summary
Dynamic salon owner with proven expertise in management, customer service, and marketing strategies. Committed to enhancing client satisfaction and team development while implementing effective operational workflows.
Overview
8
8
years of professional experience
Work History
Salon Owner/Operator
Luminous Nails & Spa
San Antonio
11.2017 - Current
- Managed daily operations of a busy nail and spa facility.
- Trained and supervised staff to enhance customer service standards, improving client satisfaction.
- Developed targeted marketing strategies that increased client acquisition and engagement.
- Ensured compliance with health and safety regulations.
- Fostered a welcoming environment for clients and staff.
- Implemented new services driven by client feedback and industry trends, expanding service offerings.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Managed staff by recruiting, training and coaching employees.
Education
Cosmetology - Manicurist
Avenue Institute
Austin, TX06-2002
Skills
- Salon management
- Inventory control
- Marketing strategy
- Appointment scheduling
- Compliance adherence
- Customer relationship management
- Staff training
- Service development
- Operations coordination
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Staff management
Timeline
Salon Owner/Operator
Luminous Nails & Spa
11.2017 - Current
Cosmetology - Manicurist
Avenue Institute