Hong Nhung Nguyen
Summary
Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth wireless services market understanding. Forward-thinking and responsive with solid record of success in diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Cellular Point
11.2020 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant Manager
Komi Banh Mi Bar
10.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Worked with store owner to implement new displays, promotions and store layout changes.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Ontario College Diploma - Recreation And Environmental Studies
Seneca College
King City05.2021
Skills
- Sales Metrics Analysis
- Product Merchandising
- Sales Team Leadership
- Retail Operations
- Customer Relationship Management
- Complaint Resolution
- Marketing
Accomplishments
- Ranked Top 1 store in the region for 5 consecutive months, consistently in Top 3
- Increased revenue growth by 206% YOY
Certification
CPR/AED/First Aid
Smart Serve
Languages
Vietnamese
Native or Bilingual
Timeline
Retail Sales Manager
Cellular Point
11.2020 - Current
Assistant Manager
Komi Banh Mi Bar
10.2020 - 10.2022
Ontario College Diploma - Recreation And Environmental Studies
Seneca College
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