Honney Castillo
Greenville ,SC
Summary
At La Choza Restaurant, I excelled in a fast-paced environment, showcasing my ability to multitask and maintain exceptional customer service. My expertise in POS systems and strong work ethic led to enhanced guest satisfaction and efficient team collaboration. I'm known for resolving complaints with a calm demeanor, significantly improving customer relationships and costumer service experiences.
Overview
2
2
years of professional experience
Work History
Server
La Choza Restaurant
Spartanburg, SC
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
J.L. Mann High School
Greenville 05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Team collaboration
- Quality control
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
La Choza Restaurant
02.2023 - Current
J.L. Mann High School