Honor Lozano
Plano,TX
Summary
A rosy server and sales associate with three years experience in food service and a month’s worth in retail. Promoted twice for level headed and quick problem solving skills. As well as handling busy fast paced environments with diligence and a cordial demeanor. Once as a crew member becoming a shift leader within a year. And a second time as a server assistant/food runner became a server within five month time frame.
Always ready to learn new skills and determined to work through mistakes and hardship to do the job well in every position.
Supportive, kind, and reliable to fellow team members. Being one that everyone can count on. Known to build interpersonal relationships with both staff and customers in order to make business run smoothly and to leave a positive impression on the establishment.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash, card, and gift card transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Refilled drinks and brought bread and condiments to the tables
- Explained loyalty program and encouraged guests to sign up
Sales Associate
Bath & Body Works
05.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Host
Another Broken Egg Cafe
02.2023 - 05.2023
- Communicated with servers to help with their part customer experience or for system-related information.
- Booked walk-in, call-in, and online parties under reservation
- Seated patrons according to serving rotation and assisted with any guests with injury, disability, or children
- Greeted guests with warm and welcome smile and made first impression with new patrons
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Shift Lead
Pokeworks
06.2021 - 02.2023
- Provided exceptional customer experience to dine in and takeout guests
- Performed opening and closing duties for restaurant operations
- Trained new team members on food service and customer engagement duties
- Made sure orders of walk-in and online were prepared within timely manner and to customers satisfaction.
- Kept employees productive and answered any questions or concerns anyone may have.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Originally hired as crew member, then promoted to shift leader
- Made good sales, by 20% within three weeks
- Health inspector scored 100% on report during scheduled shift.
Student Intern
Lovejoy Risk Management Corp
01.2021 - 05.2021
- Assisted with updating customer files
- Completed spreadsheets with sales information
- Provided telephone customer service
Education
Pharmacy Technician Trainee Registration -
Richland College
Dallas, TXHigh school diploma -
Lake Highlands High School
Dallas, TX05.2021
Skills
- Exceptional money handling skills
- Detail-oriented
- Fast-Learning
- Interpersonal skills
- Restaurant experience (Fast-casual, Café, Steakhouses)
- Guest Relations
- Food Safety and food preparation
- Hospitality service expertise
- Service prioritization
- Order Accuracy
- Suggestive Selling
- Adaptable and Flexible
- Memorious
- Adobe Photoshop
- Digital illustration
- Data Entry
Timeline
Server
Outback Steakhouse
09.2023 - Current
Sales Associate
Bath & Body Works
05.2023 - 06.2023
Host
Another Broken Egg Cafe
02.2023 - 05.2023
Shift Lead
Pokeworks
06.2021 - 02.2023
Student Intern
Lovejoy Risk Management Corp
01.2021 - 05.2021
Pharmacy Technician Trainee Registration -
Richland College
High school diploma -
Lake Highlands High School