HONORE KIRKLAND-SMITH
Baltimore
Summary
Dynamic Team Lead Manager at Walmart with a proven track record in coaching and mentoring, enhancing team productivity and customer satisfaction. Skilled in conflict resolution and attention to detail, I implemented data-driven improvements that boosted operational efficiency and fostered a high-performance culture. Committed to creating inclusive environments that drive growth.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Walmart
06.2024 - 07.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Team Lead Manager
Walmart
03.2017 - 12.2023
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Responded to customer requests for products, services, and company information.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Family Dollar
02.2013 - 12.2016
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Verified customers' legal to purchase products and services.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Receiving Clerk
Hoerbiger
01.2009 - 11.2012
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Minimized product damage by utilizing proper lifting techniques and securing loads during transport.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
Education
Associate of Science - Psychology
Coppin State University
Baltimore, MD06-2002
High School Diploma -
Evander Childs High School
The Bronx, NY07-1996
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Motivating teams
- Continuous improvements
- Strategic planning
- Team building
Certification
- Stand-up Forklift Operator Training - [2017-2022
Timeline
Team Lead Manager
Walmart
06.2024 - 07.2025
Team Lead Manager
Walmart
03.2017 - 12.2023
Assistant Manager
Family Dollar
02.2013 - 12.2016
Receiving Clerk
Hoerbiger
01.2009 - 11.2012
Associate of Science - Psychology
Coppin State University
High School Diploma -
Evander Childs High School
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