Honystee Tuialuuluu
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden Restaurant
04.2022 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Answered customers' questions, recommended items, and recorded order information.
Server
IHOP
07.2021 - 12.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
English
El Paso Community College
El Paso, TX12.2024
High School Diploma -
Pebble Hills High School
El Paso, TX07.2020
Skills
- Cleaning and sanitizing
- Tableside Service
- Team Player
- Food Running
- Age Verification
- Decision-Making
- Cool Under Pressure
- Relationship Building
- Performance Improvement
Timeline
Server
Olive Garden Restaurant
04.2022 - Current
Server
IHOP
07.2021 - 12.2021
English
El Paso Community College
High School Diploma -
Pebble Hills High School
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