Hoomehr Bidarian
Summary
Diligent Office Associate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Front Office Secretary
Tolue Edalate Amlak
03.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Collaborated with team members to maintain a clean, welcoming reception area for visitors and clients.
- Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
Customer Service Representative
Safarnameh Travel Agency
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business Administration
Irvine Valley College
Irvine, CA06-2027
GED -
California High School Equivalency
Irvine, CA03-2024
Skills
- Customer service
- Problem resolution
- File management
- File organization
- Team collaboration
- Workload balancing
- Deadline management
- Time tracking
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Front Office Secretary
Tolue Edalate Amlak
03.2024 - 01.2025
Customer Service Representative
Safarnameh Travel Agency
01.2022 - 02.2023
Associate of Science - Business Administration
Irvine Valley College
GED -
California High School Equivalency
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