Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

HOON KIM

Santa Ana,CA

Summary

Dynamic professional with a proven track record at Nike Inc., excelling in customer service and team leadership. Achieved record sales of $29 million while driving strategic initiatives and ensuring 100% HR compliance. Demonstrated commitment to exceeding consumer expectations through proactive support and value driven service.

Overview

9
9
years of professional experience

Work History

Selling and Service/ Athlete Service Coach

Nike Inc
Orange, California
01.2019 - Current
  • Directed service operations that contributed to achieving record sales of $29 million in the last fiscal year.
  • Led efforts to align team performance with digital KPI, driving strategic initiatives that resulted in achieving the number 1 ranking in the district.
  • Spearheaded Nike HR compliance trainings, ensuring 100% employee completion and alignment with company standards.
  • Conducts the end to end hiring process for potential incoming athletes and ensuring we hit our staffing targets.
  • Developed and managed weekly scheduling for 100 employees, ensuring operational efficiency and balanced workloads.

Footwear Specialist

Nike Inc
01.2017 - 01.2019
  • Curated training modules to help develop athletes in stockroom planning, seasonal tool kits, initiative binder, and quickstat, equpping them with resources to understand the business and make business decisions.
  • Facilitated my team captain hours by driving service focused behavior is on the sales floor. As a appointed goal keeper establishing hourly priorities based on key metrics which include 25% conversion, 70% link percentage and 3.0 units. Through proactive consumer engagment, mesh bag offerings, add ons, and solution oriented service.

Education

Communication - RTVF

California State University, Fullerton
Fullerton, CA
01.2019

Skills

  • Customer Service
  • Human Resources
  • Team Collaboration
  • Time Management
  • Project/Team Leadership
  • Microsoft Office
  • Communication
  • Public Speaking
  • Mentorship

Accomplishments

  • Achieved record breaking sales performance three consecutive years, generating highest volume and traffic.
  • Assisted in developing and managing team schedule for a top 20 store, successfully keeping payroll costs at 1% of the company goal throughout the fiscal year.
  • Employed customer service efficacy plans, which provided invaluable in raising customer satisfaction scores.
  • 2021 District Service Champions

References

  • Randy McClelland, Randy.Mcclelland@gmail.com (714)222-7698
  • Eric Rubalacava, Eric.Rubalcava@mac.com (714)478-2915

Timeline

Selling and Service/ Athlete Service Coach

Nike Inc
01.2019 - Current

Footwear Specialist

Nike Inc
01.2017 - 01.2019

Communication - RTVF

California State University, Fullerton

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