Julissa Flores
Summary
Passionate Leader with over 10 years of retail leadership, development and customer service experience. Recognized for consistently meeting targets, fostering a positive environment and creating high performance teams. As a motivated self-starter with an unwavering work ethic, I am looking to be a direct contributor to the continued growth and success of your organization.
Overview
13
13
years of professional experience
Work History
Selling & Service Coach
Nike
Staten Island, NY
05.2022 - Current
- Trained staff on customer service (S.O.L.E Servicing Behaviors) best practices and operational procedures on the Mobile Devices leading to an increase of +2% Traffic to New members, +451bps in Conversion, and +83% Member Links YTD.
- Implemented individualized ways to train and/or coach athletes based on their specific areas of opportunity.
- Evaluated employee performance by monitoring weekly progress, and provided constructive feedback regularly with in-moment coaching. Provided scheduled touch bases when necessary.
- Assessed consumer feedback via Survey OSAT Scores on areas needing improvement resulting in a +6% increase in our overall score YTD.
- Work collaboratively with the team to ignite and maintain a positive Nike culture by creating different ways to recognize the team
- Managed payroll, staffing, & scheduling processes to Nike expectations
Multi-Unit General Manager
Invicta Stores/Retailing Enterprises LLC
, NJ
01.2015 - 05.2022
- Directly managed 4 locations with over 30 associates in the Northeast/NJ market with store revenues of $500k - $1.5 million in annual sales.
- In Charge of all aspects of administration, staffing, development, labor management, inventory, sales, security, and business operations for each location.
- Monitor and analyze business trends, develop and implement plans to maximize sales and meet or exceed goals and maintain targets (labor costs, inventory, expense).
- Recruit, develop and retain a team of Store Managers and associates that achieve excellence in all KPI areas that meet or exceed company business objectives.
- Developed a hands-on supervision/training environment that emphasizes sales floor management, customer service and sales generation.
- Conducted daily, weekly and quarterly recap conference calls and managers meetings to discuss sales/marketing strategies and performance reviews for each location.
- Assisted with 12 store Grand Openings over a 2 year span (NJ, NY, DE, VA, TX).
- Organized and Hosted VIP Collector Store Events, all new discount sales and marketing Promotional events and “End of the Month” events throughout the market.
- Assisted in training and mentoring of new Area Manager.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Conducted physical inventories to manage shrink processes and inventory levels for corrective action planning to save costs at each location.
Sales Key Holder
Kay Jewelers
, NJ
10.2012 - 12.2014
- Visuals and merchandising
- Driving Sales/KPI’s
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Assess and discuss client needs by establishing rapport, building trust, and closing sales.
- Consistently met monthly sales targets.
- Ensuring that all sales associates are trained and coached in providing excellent customer service experience.
- Processed credit card/financing applications and credit card transactions.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Education
High School Diploma -
Woodbridge Vocational And Technical Highschool
Woodbridge, NJSkills
- Sales team training, development and coaching
- Top talent recruiting, hiring and retention
- Excellent computer skills (Outlook, Gmail, Office) scheduling software (Store Force, WhenIWork) and POS
- Knowledge and understanding of P&L, KPI's, OKR's
- Performance evaluation
- Strong verbal and written communication skills
- Highly organized with meticulous attention to detail
- Excellent multitasking abilities
- Inventory Management
- Customer experience and retention
- Fully Bilingual – English / Spanish
Timeline
Selling & Service Coach
Nike
05.2022 - Current
Multi-Unit General Manager
Invicta Stores/Retailing Enterprises LLC
01.2015 - 05.2022
Sales Key Holder
Kay Jewelers
10.2012 - 12.2014
High School Diploma -
Woodbridge Vocational And Technical Highschool