Hope Baines
Los Angeles,CA
Summary
13+ years of experience in Sales and Customer service
Licensed Life and Health Insurance and Life-Only Agent in several States
4+ years of Original Medicare, Medicare Advantage, Part D, also successfully completed AHIP
Experience handling heavy inbound and outbound calls from various states
Strong understanding of federal and multi-state benefit laws and regulations, including working knowledge of Health Care Reform and its ongoing changes.
Overview
10
10
years of professional experience
Work History
Medicare National Benefits Advisor
Molina HealthCare, Inc
08.2015 - 07.2023
- Handled 75 - 100 inbound and outbound calls from various states remotely
- Enrolled eligible individuals in Molina Medicare products accurately and thoroughly completed and submitted required enrollment documentation, consistent with Medicare requirements and enrollment guidelines
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility
Univers Certified Enrollment Benefit Counselor
Univers Workplace Solution
10.2013 - 12.2013
- Answered 60 - 75 Inbound calls at enrollment call center
- Explained advantages and disadvantages of core and voluntary benefit plans
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Maintained high level of confidentiality when entering employee and benefit information
- Completed any case-specific paper enrollment forms
Education
Diploma - Business Office Administrations
Diversified Language Institue
Los Angeles, CA06.2013
Skills
- New Product Information
- Issue Resolution
- Excellent Communication Talents
- Benefits Options
- Data Integrity
- Explaining Benefits
- Medicare Compliance
- Insurance Recommendation
Additional Information
- License State of California Department of Insurance Life Only and Accident and Health Agent License 12/2009 - 12/2023
Timeline
Medicare National Benefits Advisor
Molina HealthCare, Inc
08.2015 - 07.2023
Univers Certified Enrollment Benefit Counselor
Univers Workplace Solution
10.2013 - 12.2013
Diploma - Business Office Administrations
Diversified Language Institue
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