Hope Chesbrough
Ogdensburg
Summary
Dynamic customer service professional with a proven track record at Citizen Advocates, excelling in problem-solving and communication. Adept at enhancing customer satisfaction through effective collaboration and attention to detail. Skilled in Microsoft Excel and committed to delivering results that exceed expectations while maintaining high standards of service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citizen Advocates
Ogdensburg
01.2026 - Current
- Handled customer complaints through active listening and empathy, ensuring resolution and maintaining customer loyalty.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted clients with inquiries and resolved issues promptly.
- Collaborated with team members to develop customer satisfaction strategies, fostering a more positive customer experience.
- Educated clients on services and resources, improving overall client knowledge and utilization.
- Participated in training sessions to improve customer service skills continually.
- Recorded patient histories accurately within medical records system.
- Prepared patient charts and assembled medical records prior to patient visits.
- Maintained accurate medical records and charts according to established standards.
- Retrieved medical records upon request from healthcare professionals.
- Performed regular audits of medical records for accuracy and completeness.
Team Support Member
Fusion Street Pizza
Tupper Lake
01.2022 - 01.2024
- Resolved customer complaints promptly, enhancing satisfaction and retention.
- Provided excellent customer service by welcoming and thanking guests and maintaining pleasant interactions to promote a positive business image.
- Answered phone calls promptly and provided accurate information.
- Processed cash and credit card payments, ensuring accuracy and efficiency in transactions.
- Efficiently executed opening and closing tasks, including setting up workstations, cleaning surfaces, and restocking supplies to support productivity.
- Reconciled inventory and stocked supplies to support productivity.
- Verified product labels for accuracy, contributing to effective merchandising and customer trust.
Crew Member
McDonald's, PDI Foods
Tupper Lake
01.2022 - 05.2022
- Welcomed and thanked guests, enhancing their experience and fostering a welcoming atmosphere.
- Monitored the quality of food served to ensure compliance with standards for presentation and temperature.
- Adhered to safety protocols for food labeling, storage, and rotation to maintain quality and compliance.
- Restocked supplies and maintained cleanliness while completing opening and closing tasks to ensure efficient operations.
Education
Paralegal Certificate - Paralegal Studies
Blackstone Career Institute
Online10-2025
Skills
- Customer service
- Credit card payment processing
- Technology Proficiency
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Adobe
- Document prep
- Organizational skills
- Time management
- Ability to Multitask
- Attention to Detail
- Communication Proficiency
- Team collaboration
- Problem solving
- Certification
Certification
Nala Aligned Paralegal Certificate
Timeline
Customer Service Representative
Citizen Advocates
01.2026 - Current
Team Support Member
Fusion Street Pizza
01.2022 - 01.2024
Crew Member
McDonald's, PDI Foods
01.2022 - 05.2022
Paralegal Certificate - Paralegal Studies
Blackstone Career Institute