Hope Cruz
Customer Service Specialist
Fort Worth,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
Tarrant County Child Support
Fort Worth, Texas
11.2006 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX 01.2020 - Current
Associate of Arts - Human Service
Kaplan University
Davenport, IA 01.2014 - 10.2016
Skills
Complaint resolution
Multi-line phone talent
Receiving support
Recordkeeping strengths
Order fulfillment
Timeline
Associate of Arts -
Tarrant County College
01.2020 - Current
Associate of Arts - Human Service
Kaplan University
01.2014 - 10.2016
Customer Service Representative
Tarrant County Child Support
11.2006 - Current