Hope Cusack

• Delivered consistent, high-quality service in fast-paced settings
• Managed multitasking under pressure while maintaining accuracy
• Built rapport with guests to encourage repeat business
• Handled cash, POS systems, and inventory
• Collaborated with team members to ensure smooth service

• Provided excellent customer service by engaging with patrons and anticipating needs
• Assisted in managing inventory by tracking supplies and placing orders as needed
• Collaborated with kitchen staff to ensure timely service of food and drinks
• Resolved customer complaints in a professional manner
• Trained new bartenders on drink preparation and upselling techniques

• Answer calls, emails, and walk-ins from seniors, caregivers, and the public
• Explain and connect individuals with available services (home care, assisted living, nursing homes, meal programs, transportation, disability resources, veteran, medicare and medicaid)
• Contract individuals for the state to be in home caregivers
• Assist with applications for long-term care services
• Maintain accurate records of inquiries and referrals
• Coordinate with social workers, case managers, and providers
• Ensure compliance with privacy and confidentiality rules (HIPAA, etc.)

• Assist doctor with the flow of patient care; initial workup with each appointment, managing phone calls and questions from patients, typing letters, ordering and keeping the exam rooms supplied, scribing for doctor, and closure of charts
• Review doctor's schedule and prepare appropriate testing equipment
• Insertion and removal training of contact lenses, fitting patients, follow up phone calls, answer/research contact lens questions patients may have

• Assist the doctor with the flow of patient care; initial workup with each appointment, managing phone calls and questions from patients, keeping exam rooms supplied, scribing for doctor, and assisting in closure of charts
• Open/Close exam rooms, review doctor's schedule and prepare appropriate testing equipment

Housing Program Support & Support Services Associate

(March 2013-October 2013)

• Coordinated and performed all duties of Housing Program Lead and Support Services Associate listed below during departmental transition period

Housing Program Lead

(August 2012-March 2013)

• Integrated contractual guidelines and formed policy in the development of efficient and effective operations
• Responsible for financial duties, contractual compliance, and grant and data reporting
• Supported clients through family development, maintained records and files, ensured adherence to contract guidelines and connected families with community resources

Housing Project Coordinator & Support Services Coordinator

(August 2010-August 2012)

• Delegated responsibilities and managed projects in both Housing & Support Services departments
• Responsible for financial management for departmental projects
• Coordinated and led interdepartmental meetings, including scheduling and agenda setting
• Responsible for state and local contract reporting for Support Services, Housing & Transportation departments

Support Services Associate

(May 2009-August 2010)

• Responsible for initial contact with clients including answering phones, directing phone calls, scheduling appointments, and registering clients for programs through intake process
• In charge of inventory and supply ordering
• Created and updated electronic and hard copy files
• Maintained database records for interoffice, state, and federal management systems