Hope Evans

• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Provided direction and guidance to subcontractors and employees.
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• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Reviewed legal documents related to business operations.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Developed and implemented successful sales strategies to meet business goals.

• Many responsibilities, payroll, data entry, customer service; answering phone calls etc

• Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
• Cultivated a culture of innovation and continuous improvement within the business development team.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Attended tradeshows and conferences to network with potential clients.
• Fostered long-term partnerships with key industry players to enhance market presence.

• Performed roles in both Operations and Sales Positions
• Met yearly sales goals, targeted key customers, kept focus on new business relationships
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Attended tradeshows and conferences to network with potential clients.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Fostered long-term partnerships with key industry players to enhance market presence.
• Established new customer accounts using negotiation and sales closing abilities.
• Resolved customer complaints regarding sales and service.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Negotiated and closed high-value contracts with new and existing clients to increase market share.
• Drafted proposals for prospects in response to their requests for information.m

Dispatch Manager/Customer Service Manager

• Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
• Received or prepared work orders.
• Documented services performed, operations information, and dispatch details in system.
• Analyzed operational data to identify trends and areas for improvement.
• Ordered supplies or equipment to issue to personnel.
• Recorded results of service calls to create report summaries for senior management.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Arranged for repairs to restore service and schedules.
• Relayed work orders and information between work crews, supervisors, and field personnel.
• Responded quickly to emergency situations involving dispatched vehicles or personnel.
• Monitored incoming calls to ensure they were handled promptly and correctly.
• Scheduled, assigned, and monitored the work of dispatchers.
• Prepared daily work and run schedules.
• Maintained accurate records of dispatched vehicles, drivers, routes.

Inside Sales Support Associate

• Assisted in the development of new policies and procedures to improve operational efficiency.
• Assisted with set up for social events and food deliveries.
• Organized and maintained filing systems for documents and records.
• Maintained positive working relationship with fellow staff and management.
• Performed accounting or financial analysis.
• Developed positive relationships with internal customers through effective communication techniques.
• Provided HR administrative assistance to management team.
• Encouraged and improved cross-department internal communication.
• Answered phones and routed voicemails to respective employees.
• Handled confidential information with discretion and integrity.
• Entered data into databases accurately and efficiently.
• Assisted in the preparation of reports, presentations and correspondence.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.

Customer Service Representative

• Developed strong relationships with customers by providing personalized assistance and support.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Prevented key account losses by researching discrepancies and correcting problems.
• Developed positive relationships with customers through friendly interactions.
• Developed strong customer relationships to encourage repeat business.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.

• Duties included; Answering and transferring calls to appropriate offices, scheduling patients appointments, keeping the office neat and in order, filing papers, separating mail etc

• Various retail duties that include closing out and balancing an accurate cash register, receiving/stocking/maintaining inventory on shelves and in storage, sales assistance in the Christmas Wonderland
• Exemplary customer service in all areas

• Reorganized a file area, minimizing paper storage

• Many responsibilities including waitress, scheduling, restocking supplies, customer service, and management of a section in the restaurant

• Taught horse-back riding lessons to children and adults
• Trained the property's show horses and kept the riding horses in shape
• Taught therapeutic riding lessons to handicap/disabled children and adults
• Taught the responsibility of general horse health care including grooming, hoof and teeth care, nutrition, and behavior issues
• Emphasized safety in all lessons