Hope Finzel-Jensen
Cumberland,MD
Summary
Adept at property management and customer relations, I significantly enhanced tenant satisfaction and streamlined rent collection at Horizon Land Management. Leveraging exceptional communication skills and financial acumen, I boosted revenue while fostering positive landlord-tenant relationships. My proactive approach to maintenance and compliance ensured high-quality living environments, contributing to a notable increase in tenant retention. Well-qualified Office Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Positive and diligent Office Manager who is professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering over a decade worth of years of office experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
Work History
Property Manager
Horizon Land Management
04.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Office Manager
Basic Metals
04.2022 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Logistics Associate
Harbor Freight Tools USA
05.2019 - 11.2020
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
Deli Bakery Manager
Weis Markets Inc
09.2016 - 03.2019
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Monitored inventory levels and identified opportunities for cost savings.
- Established performance metrics to evaluate staff productivity accurately while identifying areas for improvement or additional training needs.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Increased retail space by Number square feet by improving gross profits by Number%.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Successfully drove new product lines to increase annual profits by Number%.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Collaborated with local businesses for cross-promotion, expanding customer base and community engagement.
- Managed budgeting and financial reporting, ensuring profitability and identifying areas for cost reduction.
- Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
- Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
- Enhanced overall bakery efficiency by implementing new inventory management system, reducing waste and ensuring fresh supplies.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Coordinated with event planners to offer catering services, opening new revenue stream and increasing brand exposure.
- Achieved significant cost savings by negotiating better rates with suppliers without compromising on ingredient quality.
- Developed and executed marketing strategy that increased foot traffic during off-peak hours.
- Fostered team environment that encouraged skill development, leading to improved product consistency and staff morale.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
- Optimized staffing schedules based on peak times, improving service speed and customer satisfaction.
- Implemented energy-saving measures, reducing utility costs while promoting environmental sustainability.
- Increased customer satisfaction by introducing custom order service, allowing for personalized bakery products.
Education
Bachelor In Science - Applied Psychology
University of Phoenix
Tempe, AZ01.2024
General High School Diploma - General Studies
Owings Mills High School
Owings Mills, MD06.2004
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Vendor Management
- Financial budgeting and reporting
- Marketing and Advertising
- Maintenance Coordination
- Contract Negotiation
- Grounds Maintenance
- Adaptable
- Compliance Monitoring
- Property accountability
- Valid State Name driver's license
- Software Utilization
- Preventive Maintenance
- Landscaping and grounds maintenance
- Knowledge of leasing and market conditions
- Lease administration
- Skilled multi-tasker
- Eviction notices
- Unit vacancies
- Customer Relations
- Clear Communication
- Critical Thinking
- Client Relations
- Relationship Building
- Decision-Making
- Microsoft Office
- Property Showing
- Administrative Leadership
- Creative and Adaptable
- Sales and Marketing
- Dispute Handling
- Operations Management
- Repair Planning
- Grounds and Facility Inspection
- Maintenance Management
- Disturbance Handling
- Office Staffing
- Deposits Management
- Schedule Coordination
- Social Media Engagement
- Employee Motivation and Guidance
- Staff Coordination
- Violation Resolution
- Personnel Management
Timeline
Property Manager
Horizon Land Management
04.2024 - Current
Office Manager
Basic Metals
04.2022 - Current
Logistics Associate
Harbor Freight Tools USA
05.2019 - 11.2020
Deli Bakery Manager
Weis Markets Inc
09.2016 - 03.2019
Bachelor In Science - Applied Psychology
University of Phoenix
General High School Diploma - General Studies
Owings Mills High School
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