Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Forester

Schiller Park,IL

Summary

Seasoned Supervisor with a proven track record at HMSHost, excelling in customer service and process improvement. Demonstrated leadership in coaching and mentoring teams to exceed operational goals. Recognized for exceptional employee development and workflow management, ensuring efficiency and high-quality service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

HMSHost
Chicago, IL
04.2022 - 03.2024
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Trained new employees on company policies, job duties, and performance expectations.

Waitress Supervisor

Dennys Corp
Franklin Park, IL
01.2011 - 03.2020
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Explained goals and expectations required of trainees.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Oak Park River Forest
Oak Park, IL
05-2008

Skills

  • Process improvement
  • Coaching and mentoring
  • Workflow management
  • Inventory control
  • Employee development
  • Customer service
  • Safety protocols
  • Team building
  • Goal oriented
  • [Software] experience
  • Employee motivation

Certification

  • I have received training at HMSHost in most ares of food and beverage operations that are the entry level. I've worked my way up to supervisor after working as a floor attendant,bartender and buffet attendant. I Finished the ServSafe food handlers course, and I've received my basset,with some additional certifications in workplace harassment.

Timeline

Supervisor

HMSHost
04.2022 - 03.2024

Waitress Supervisor

Dennys Corp
01.2011 - 03.2020

High School Diploma -

Oak Park River Forest

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Hope Forester