Hope Freeman
Castle Rock,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Medical Records Specialist
Aurora Denver Cardiology
04.2022 - Current
- Responsible for processing, transfer and security of patient data within healthcare facility or network
- Using EClinical Works to ensure that all the data collected is stored securely and easy to access by authorized users
- Prepping charts for Physicians and Medical Assistants with patient information needed for appointments.
Client Care Manager
Home Care Assistance of Douglas County
10.2019 - 03.2022
- Intake calls and assess potential clients, billing and their care needs
- Communicate with families/staff and troubleshoot problems in real time
- Oversee employee selection, orientation, and retention.
Employee Care Manager/Care Coordinator
Home Care Assistance Of Douglas County
10.2013 - 10.2019
- Plan monthly training and events
- Adhering to protocols and procedures per state regulations
Certified Nursing Assistant
Metzler Memory Care
03.2011 - 01.2023
- Helping with activities of daily living such as toileting, bathing, grooming, and dressing
- Charting and reporting to the next shift.
Skills
Recruiting/Onboarding-Cold calling and Job posting and search for perfect candidates-8 years
Human Resources Management-8 years
Hospice/Home Care- Caring for those on hospice, personally or supervising-8 years
Communication Skills-8 years
Medical Records - Eclinical works program-1 year
Billing/Payroll - ADP-2 years
Patient Centric Solutions Specialist- Troubleshooting in real time-8 years
Timeline
Medical Records Specialist
Aurora Denver Cardiology
04.2022 - Current
Client Care Manager
Home Care Assistance of Douglas County
10.2019 - 03.2022
Employee Care Manager/Care Coordinator
Home Care Assistance Of Douglas County
10.2013 - 10.2019
Certified Nursing Assistant
Metzler Memory Care
03.2011 - 01.2023