Hope Gragg
Millers Creek,NC
Summary
Knowledgeable Child Nutrition Worker with four years of experience working as a child nutrition assistant. Strong and accurate recordkeeping skills with positive outlook and excellent relationships with co-workers and children. Safely operates all cafeteria equipment.
Overview
12
12
years of professional experience
Work History
Child Nutrition Assistant
Wilkes County School System
08.2019 - Current
- Aided compliance efforts with state nutritional guidelines through meticulous record-keeping of meal components served during each meal period.
- Upheld strict food safety standards, ensuring proper food storage and handling techniques were followed consistently.
- Processed dietary restrictions needed from school to vendor.
- Safeguarded student health with strict adherence to allergen management protocols and cross-contamination prevention measures.
- Ensured smooth cafeteria operations by managing daily tasks such as setting up tables, serving food, and cleaning up after meals.
- Provided excellent customer service while interacting with students, parents, teachers, and administrators on a daily basis regarding meal services.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Increased efficiency by organizing food preparation areas and streamlining daily processes.
- Supported children with special dietary needs by preparing customized meals according to individual requirements.
- Replenished supplies such as napkins and condiments
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Medical Office Assistant
Wilkes Family Health Center
04.2012 - 03.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Education
Associate In Applied Science - Medical Assisting
Wilkes Community College
Wilkesboro, NC05.2012
Timeline
Child Nutrition Assistant
Wilkes County School System
08.2019 - Current
Medical Office Assistant
Wilkes Family Health Center
04.2012 - 03.2013
Associate In Applied Science - Medical Assisting
Wilkes Community College