Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Hope Gray

Kearney,MO

Summary

Driven professional with expertise in customer support and emergency response, demonstrated through roles at Kirlin’s Gifts and other organizations. Proven ability to resolve conflicts, address customer complaints, and enhance patient comfort and trust in high-pressure situations. Proficient in computer applications with a detail-oriented approach to ensuring operational excellence and safety. Skilled in critical thinking, problem-solving, communication, and team collaboration.

Overview

2
years of professional experience
1
Certification

Work History

Kirlin’s Gifts
Kansas City, MO

Guest Service Representative
08.2024 - Current

Job overview

  • Assist customers with product selection, sizing and custom selections.
  • Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Promoted loyalty programs to encourage repeat business.

Worlds of Fun
Kansas City, MO

Ride Operator
05.2024 - 08.2024

Job overview

  • Maintained clear communication in a friendly manner between my team and the guests to ensure safety and maximum satisfaction.
  • Conducted emergency procedures and responded promptly when necessary per safety protocols due to ride malfunctions, weather disturbances, or other events.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Pizza Shoppe
Kearney, MO

Cook
04.2023 - 12.2023

Job overview

  • Facilitated direct and open communication with management and wait staff to ensure an excellent team environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Education

Kearney High School
Kearney, MO

12-2024

Skills

  • Customer Support Expertise
  • Emergency Response Training
  • Conflict Resolution
  • Computer skills
  • Detail-oriented
  • Strong Verbal Skills

Affiliations

  • Guest Speaker for Ray County Salvation Army in Richmond, Missouri on Suicide Prevention, April 2023
  • Member of the National Society of High School Scholars, May 2023
  • Pack to Feed, Columbia, MO, June 2023
  • A+ Cadet Teacher/Tutor, August 2024-current
  • Bridging the Gap volunteer, August 2024-current
  • Active member of the FCA, August 2024-current

Certification

  • Food Handlers Certification, Clay County Health Department, Liberty MO, May 2023
  • CPR, FIRST-AID, and AED Certified, June 2024
  • OSHA 10 certified, Online January 2025

References

Available upon request

Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hours

Interests

Welding

Being Involved In My Local Church

Timeline

Guest Service Representative

Kirlin’s Gifts
08.2024 - Current

Ride Operator

Worlds of Fun
05.2024 - 08.2024

Cook

Pizza Shoppe
04.2023 - 12.2023

Kearney High School

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Hope Gray