Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Hi, I’m
Hope Griffin
Sauk Village,IL
Summary
Overview
6
years of professional experience
Work History
SIU Carbondale MuseumCarbondale, IL
Front Desk Receptionist
01.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Bethel Family Resources CenterChicago Heights, Illinois
Customer Service Advocate
01.2023 - 01.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Midwest Training and Ice CenterDyer, Indiana
Coaching Staff Member-Cheer Tumbling Coach
01.2019 - 01.2021
Job overview
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Evaluated player performance through regular assessments, identifying areas for improvement and providing constructive criticism.
- Collaborated with fellow coaches to design effective practice drills and game plans.
Education
Crete Monee High SchoolCrete, IL
from General Studies
University Overview
Rowe- Clark Math & Science AcademyChicago, IL
06.2021
University Overview
Southern Illinois UniversityCarbondale, IL
Bachalers degree from Health and Human Sciences
05.2025
University Overview
Skills
- Excellent Customer Service Skills
- Effective leadership
- Time management
- Attention to detail
- Problem-solving skills
- Telephone etiquette
Timeline
Customer Service Advocate
Bethel Family Resources Center
01.2023 - 01.2024
Front Desk Receptionist
SIU Carbondale Museum
01.2022 - Current
Coaching Staff Member-Cheer Tumbling Coach
Midwest Training and Ice Center
01.2019 - 01.2021
Crete Monee High School
from General Studies
Rowe- Clark Math & Science Academy
Southern Illinois University
Bachalers degree from Health and Human Sciences
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