Hope Hambrick
Atlanta,GA
Summary
Dedicated Counselor offering counseling and crisis intervention expertise, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Resource Counselor-Meal Specialist
Northern Kentucky Area Development District
Florence, KY
05.2021 - 06.2022
- Created new program for Home Delivered Meals for Seniors.
- Built solid and trusting rapport with clients and their families , fostering trust and communication to meet case needs.
- Successfully maintained a client base of up to 200 in 8 counties.
- Interviewed individuals and families to assess needs and provide informational resources
- Visited senior complexes to ensure that potential clients knew what benefits they were entitled to.
Office Support Assistant
Kentucky Department For Community Based Services
Covington, KY
11.2019 - 04.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared presentations.
- Processed EBT cards for SNAP benefits.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
National Account Coordinator
Divisions Maintenance Group
Newport, KY
08.2014 - 03.2018
- Managed and maintained the maintenance needs of Walmart in 7 states.
- Identified profitable business leads and built pipeline of prospective customers.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Provided 24-hour coverage of any emergency situations that occurred.
- Submitted proposals to Walmart corporate offices to ensure that the stores were in compliance with regulations.
Customer Service Technician
Divisions Maintenance Group
Newport, KY
10.2011 - 08.2014
- Provided outstanding customer service while demonstrating and maintaining company values.
- Built a strong rapport with providers to ensure the highest level of service was given to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained all new hires in a timely manner to deliver excellent service.
Education
Associate of Arts - Medical Assistant/Phlebotomy
Southern Ohio College
Buttermilk Pike, KY05.1998
Skills
- Emotional Support
- Community Resources
- Personal Welfare
- Supporting Daily Living Needs
- Call Center
- New Hire Training
- Customer Service
- Researching
Timeline
Resource Counselor-Meal Specialist
Northern Kentucky Area Development District
05.2021 - 06.2022
Office Support Assistant
Kentucky Department For Community Based Services
11.2019 - 04.2021
National Account Coordinator
Divisions Maintenance Group
08.2014 - 03.2018
Customer Service Technician
Divisions Maintenance Group
10.2011 - 08.2014
Associate of Arts - Medical Assistant/Phlebotomy
Southern Ohio College
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