Hope Hawkins
Godfrey,IL
Summary
Results-driven Customer Service Manager with expertise in operational efficiency and quality assurance. Proven track record in enhancing customer satisfaction and resolving inquiries swiftly.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Ruby Wren eclectic boutique
Godfrey, IL
11.2023 - 03.2026
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Managed daily operations to ensure efficiency and productivity across departments.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed scheduling, training and inventory control.
- Analyzed operational data to identify trends and recommend actionable solutions.
Customer Service Manager
Factory Connection
Godfrey, Illinois
04.2022 - 02.2024
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed daily customer inquiries and resolved issues efficiently.
- Trained new staff on customer service protocols and company policies.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Oversaw product returns and exchanges, maintaining accurate records and procedures.
- Assisted in inventory management to ensure product availability for customers.
Education
Penn Foster High School
Godfrey, IllinoisSkills
- Customer service
- Client relationship management
- Issue resolution
- Operational efficiency
- Inventory control
- Quality assurance
- Data analysis
- Time management
- Administrative support
- Communication effectiveness
- Customer relations
References
References available upon request.
Timeline
Customer Service Manager
Ruby Wren eclectic boutique
11.2023 - 03.2026
Customer Service Manager
Factory Connection
04.2022 - 02.2024
Penn Foster High School