Hope Henry
Winter Haven,FL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Polk State College
Winter Haven , FL
04.2024 - Current
- Successfully organized and oversaw the flow of incoming communications.
- Assisted students, staff, and faculty with access to information on the various services provided by the college.
- Assisted in the acquisition of accurate college identification for students, staff, and faculty.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Intake Specialist
CareerSource Polk
Winter Haven , FL
01.2023 - 10.2023
- Conducted customer meetings to address barriers hindering career progression and devised strategies for overcoming them.
- Effectively scheduled appointments, assisted customers with obtaining eligibility information, and initiated customer program files.
- Administered and monitored CASAS testing procedures to ensure a secure testing environment.
- Maintained a comprehensive database of customer services provided, while reporting weekly, monthly, and quarterly learning and assessment activities.
- Collaborated with community partners to identify potential program participants through outreach efforts.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Reference Clerk
Orange County Library System
Orlando , FL
11.2021 - 02.2022
- Assisted customers in locating items using the catalog and databases; promotes and educates customers in regard to library resources, events, classes and services.
- Assisted customers with inquiries and complaints in a professional manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed data entry tasks to update customer accounts records.
- Maintained order on my assigned floor through frequent reorganization.
- Responded and addressed customer inquiries regarding computer operation, while executing basic troubleshooting routines on multiple devices including resolution of printing problems, loose connections, and system reboots as needed.
Library Assistant
Pasco-Hernando State College
Spring Hill , FL
10.2019 - 07.2021
- Coordinated the distribution of incoming communications and maintained a professional attitude with sincerity and enthusiasm.
- Assisted students, staff, and faculty with library services. Assisted with circulation processes and processing of library materials.
- Created themed library book displays on a month-to-month basis.
- Maintained the organization of files and office supplies.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Used Microsoft Office applications to create and edit organizational documents within the library.
- Applied extensive knowledge of available college resources to enhance performance.
- Handled cash and provided printing assistance to customers.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Entered and updated patrons' records on computers.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
Education
Bachelor of Science - Human Resources Management
Polk State College
Winter Haven12-2025
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2022
High School Diploma -
Springstead High School
Spring Hill, FL05.2019
Skills
- Time Management
- Analysis
- Microsoft Office
- Communications
- Writing Skills
- Teamwork
- Organization
- Customer Service
- Problem Resolution
- Computer Skills
- Leadership
- Data Entry
- Clerical Support
- Inventory Management
- Event preparation
Certification
- 240 Health Insurance License, Florida Department of Economic Opportunity, 06/01/22
- Microsoft Office Specialist, Certiport, 02/01/16
- Python Programming for Everybody, University of Michigan, 12/01/19
- Diversity, Equity, and Inclusion in the Workplace Certificate, USF Office of Corporate Training and Professional Education, 05/01/21
Timeline
Office Assistant
Polk State College
04.2024 - Current
Intake Specialist
CareerSource Polk
01.2023 - 10.2023
Reference Clerk
Orange County Library System
11.2021 - 02.2022
Library Assistant
Pasco-Hernando State College
10.2019 - 07.2021
Bachelor of Science - Human Resources Management
Polk State College
Associate of Arts - General Studies
Valencia College
High School Diploma -
Springstead High School
- 240 Health Insurance License, Florida Department of Economic Opportunity, 06/01/22
- Microsoft Office Specialist, Certiport, 02/01/16
- Python Programming for Everybody, University of Michigan, 12/01/19
- Diversity, Equity, and Inclusion in the Workplace Certificate, USF Office of Corporate Training and Professional Education, 05/01/21
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