HOPE HEYDASCH
Murfreesboro,TN
Summary
Accomplished General Manager specializing in team development and operational efficiency. Successfully implemented initiatives that optimized labor and food costs, achieved a 93% employee retention rate, and cultivated a positive work environment that enhanced collaboration across departments.
Overview
5
5
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Murfreesboro, TN
04.2025 - Current
- Implemented budget strategies, conducted employee reviews, facilitated training, and managed schedules.
- Identified improvement areas in business practices and collaborated with departments to create actionable plans.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coached and mentored on management principles, industry practices, company procedures, and technology systems to enhance operational efficiency.
General Manager
Dunkin
Murfreesboro
12.2022 - 04.2025
- Increased sales by 12% through strategic planning and merchandising.
- Streamlined operations and staff development, achieving a 93% retention rate while keeping labor costs 3% under target through mentorship and validation.
- Optimized inventory management and financial reporting, consistently delivering 2-3% under budget by implementing data-driven strategies.
- Developed comprehensive training programs for crew and management, fostering skill development and operational confidence through hands-on leadership.
General Manager
Sonic
Knoxville
07.2021 - 12.2022
- Doubled weekly sales by improving speed-of-service, upselling routines, and shift leadership disciplines.
- Turned around underperforming unit by reducing food cost from 53% to 28% through menu mix control, waste tracking, and vendor reconciliation.
- Recruited and trained reliable team, maintaining labor spend within budget.
- Implemented cleanliness, safety, and guest-service standards to stabilize operations and enhance guest satisfaction.
Skills
- P&L Analysis
- Budget Management
- Sales Growth
- Strategic Planning
- Inventory Management
- Team Development
- Community Outreach
- Operational efficiency
Timeline
General Manager
Chipotle Mexican Grill
04.2025 - Current
General Manager
Dunkin
12.2022 - 04.2025
General Manager
Sonic
07.2021 - 12.2022