Hope Jamison
Bellingham,WA
Summary
Highly-skilled health professional with extensive medical services background seeking Patient Access Representative position. Adept at collecting patient information, maintaining efficient office and working closely with medical professionals. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Committed to patient happiness.
Overview
4
4
years of professional experience
Work History
Ophthalmic Technician
Bellingham Retina Specialists
Bellingham, WA
08.2018 - Current
- Identified issues during preliminary exam and addressed concerns with physician
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Assisted physician with laser procedures for retina-related corrective actions
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Worked well with patients, staff and management to carry out successful office- and patient-related work each day
Dental Office Manager
Premier Dental Center
Bellingham, WA
02.2018 - 08.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of staff and activities
- Organized and presented financial arrangements to patients
- Coordinated with dental insurance companies to ensure claims are paid
- Maintained clinic’s cash control, staff schedules, general ledger and billing system
- Responded to clinical and operational issues in timely and professional manner
- Hired, supervised, and trained new employees
Education
Bachelor of Science - Nutritional Sciences
Texas A&M University
College Station, TX05.2011
Associate's Degree in Nursing - Pre-Nursing
Bellingham Technical College
Bellingham, WA2022
Skills
- Customer service and patient care
- Conflict management and resolution
- Medical records management
- Excellent time management and organization
- Insurance verification and billing
- HIPAA Compliance
Timeline
Ophthalmic Technician
Bellingham Retina Specialists
08.2018 - Current
Dental Office Manager
Premier Dental Center
02.2018 - 08.2018
Bachelor of Science - Nutritional Sciences
Texas A&M University
Associate's Degree in Nursing - Pre-Nursing
Bellingham Technical College
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