Hope Jeffers
Dalzell,SC
Summary
Dynamic professional with a proven track record at the Medical University of South Carolina, excelling in patient registration and insurance verification. Skilled in EMR systems and renowned for exceptional customer service, I significantly improved patient satisfaction scores. Expert in fostering team collaboration and adept at multitasking, I consistently meet and exceed performance goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Medical University Of South Carolina
Camden, SC
08.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Cosmetic Counter Manager
Belk Department Store
Camden, SC
08.2018 - 08.2021
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at [Type] store.
- Ordered supplies and inventory for cosmetics counter averaging $[Amount] per month in sales.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.
- Fostered a positive work atmosphere through open communication channels among team members.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Utilized data analysis tools to monitor sales trends and adjust promotional efforts accordingly for optimal results.
- Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Front Desk Receptionist
Freedom In Four Steps Air Purification Systems
01.2000 - 08.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Mcbee High School
Mcbee, SC05.2002
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Appointment Scheduling
- Registration and Admissions
- Multitasking and Organization
- Team Collaboration
- EMR
- Relationship Building
- Payment Processing
- Eligibility Determination
- Insurance Billing
- Flexible Schedule
- Patient Education
- Call Screening
- Work Quality Evaluation
- Registration management
Timeline
Patient Access Representative
Medical University Of South Carolina
08.2021 - Current
Cosmetic Counter Manager
Belk Department Store
08.2018 - 08.2021
Front Desk Receptionist
Freedom In Four Steps Air Purification Systems
01.2000 - 08.2008
High School Diploma -
Mcbee High School