Hope Jochumson
Creswell,Or
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Grocery Outlet
04.2020 - 05.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Directed team to maintain consistent stock levels and organized shelving through out the store
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Cashier
Benedict's Market
09.2019 - 12.2019
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Assisted customers with locating items, answering questions and providing direction and service
Quality Assurance Analyst - Telemarketing
Conversion Kings
09.2018 - 12.2018
- Collaborated with IT Department on design processes to maximize system testability and performance
- Organized and maintained work environment to allow for maximum productivity.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
- Improved overall sales results by providing ongoing coaching and feedback to individual team members.
- Provided one-on-one coaching sessions tailored towards addressing specific areas needing development in individual employees.
Education
Associate of Arts - General Studies
Lane Community College
Eugene, Or06.2025
GED -
Lane Community Collage -GED Program
Eugene, United States06.2012
Skills
- Customer service
- Outbound telemarketing
- Data Entry
- Issue Resolution
- Staff Supervision
- Cash handling
- Employee training
- Customer consulting
- Refunds processing
- Call center procedures
- Work Planning and Prioritization
- Goals and performance
Timeline
Assistant Store Manager
Grocery Outlet
04.2020 - 05.2024
Cashier
Benedict's Market
09.2019 - 12.2019
Quality Assurance Analyst - Telemarketing
Conversion Kings
09.2018 - 12.2018
Associate of Arts - General Studies
Lane Community College
GED -
Lane Community Collage -GED Program
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