Hope Lujan
Rio Rancho,NM
Summary
Dynamic professional with a robust background in education, hospitality, and sales, poised to deliver impactful support in diverse environments. Strong expertise in classroom management and individualized student assistance fosters positive learning experiences through effective communication and collaboration. Proven ability to create seamless guest interactions and maintain a welcoming atmosphere in hospitality settings while driving sales through exceptional customer service and product knowledge. Adaptable and results-driven, consistently achieving targets and enhancing team success across various roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Sopapilla Factory
05.2021 - 07.2023
- Greeting & Seating: Provide a warm welcome, manage the waitlist, and escort guests to their tables.
- Managing Reservations: Track bookings using systems like OpenTable and ensure tables are ready for arriving parties.
- Flow Coordination: Work with servers to ensure sections aren't overloaded and communicate special requests or allergies to the staff.
- Ambiance Maintenance: Keep the entrance tidy, manage menus, and answer phone inquiries about the restaurant.
- Clearing & Resetting: Remove used dishes, glassware, and silverware promptly once guests finish, then sanitize and reset the table with fresh linens and utensils.
- Guest Support: Refill water glasses, bring out chips and salsa, and respond to simple guest needs like extra napkins.
- Cleanliness: Sweep or vacuum floors under tables, clean up spills immediately, and keep side stations stocked with supplies.
- Dish Management: Carry heavy trays of dirty dishes to the kitchen and stack them properly for the dishwasher.
1-on-1 Educational Assistant (EA)
S.A.F.E. (Students Achieving for Excellence)
10.2024 - 05.2025
- Individualized Support: Provide constant, direct supervision to one specific student during enrichment activities like gym games, arts and crafts, and music.
- Safety & Behavior Management: Implement specific behavior intervention plans and use de-escalation strategies to prevent self-harm or injury to others.
- Activity Facilitation: Help the student engage with 'play-based learning' tools, such as cooperative games, puzzles, and playground equipment.
- Personal Care: Depending on the student's needs (Tier 2 or Tier 3), duties may include assistance with feeding, toileting, hygiene, or mobility (wheelchair transfers).
- Communication: Maintain daily documentation of the student's behavior and progress and coordinate directly with the S.A.F.E. Program Coordinator
- Environment: You will move between various learning spaces, including the gym, playground, and specialized classrooms.
- Physical Demands: Must be able to lift up to 50 lbs and remain active for extended periods.
- Licensure: You must hold or be able to obtain a K-12 Education Assistant License from the New Mexico Public Education Department.
- Training: Current Nonviolent Crisis Prevention Intervention (CPI) training is often preferred or required for 1-on-1 roles in special education settings.
Sales Associate
Kohl’s
06.2024 - 08.2024
- Customer Service & Conflict Resolution: Provided high-quality service to a diverse customer base, resolving issues regarding returns, coupons, and account inquiries with a professional demeanor.
- Transaction & Eligibility Verification: Processed high-volume financial transactions and verified customer identity for Kohl’s Charge applications, ensuring all sensitive data was handled according to privacy standards.
- Inventory & Logistics: Managed floor stock and organized high-traffic departments, requiring the ability to stand for 8+ hours and lift up to 50 lbs.
- Data Entry & Accuracy: Utilized Point of Sale (POS) systems and handheld scanners to track inventory and update customer records with zero errors.
Sales Associate
Bath and Body Work
07.2024 - 09.2024
- Technical Proficiency: Operated complex Point of Sale (POS) and inventory management systems to process specialty orders, shipping requests, and pharmacy-style product pickups.
- Customer Advocacy: Guided diverse shoppers through product options and community promotions, ensuring they received the maximum value and assistance available. Assisted customers in product selection, enhancing overall shopping experience.
- Compliance & Loss Prevention: Adhered to strict corporate policies regarding financial transactions and customer privacy to maintain store security and integrity.
Educational Assistant (EA)
Rio Rancho Elementary
08.2023 - Current
- Instructional Support (The 'Reading & Writing' Focus)
- Small Group Literacy: Lead 'Guided Reading' groups or 'Phonics Circles' to help students decode words, practice sight words, and improve fluency.
- Math Manipulatives: Assist students in using physical tools (like counters or blocks) to understand basic addition, subtraction, and place value.
- Writing Assistance: Help students with letter formation, sentence structure, and spelling during independent writing time.
- Classroom Management & Social Skills
- Behavioral Redirection: Use positive reinforcement to help 6- and 7-year-olds stay on task, follow 'whole-body listening' rules, and manage transitions between subjects.
- Conflict Resolution: Guide students through 'social stories' or playground disputes, teaching them how to share and communicate their feelings.
- Organization: Help students manage their 'take-home folders,' cubbies, and school supplies to build independence.
- Safety & Logistics
- Active Supervision: Monitor students during recess and lunch, ensuring they follow safety protocols on playground equipment.
- Arrival & Dismissal: Coordinate the 'bus loop' or 'parent pickup' process, ensuring every 1st grader gets to their correct transportation safely.
- Material Preparation: Prepare 'centers' or 'stations' by laminating, cutting, and organizing the hands-on materials 1st grade teachers use daily.
- Physical & Technical Requirements
- Mobility: Be prepared to spend a lot of time on the floor or in small chairs to work at eye level with the students.
- Technology: Assist students in logging into educational apps like iStation, Amira, and Zearn on iPads or Chromebooks.
Education
High School Diploma - Radiology Technology
Central New Mexico Community College
Albuquerque, NM05-2028
Associate of Science - Radiology Technology
Central New Mexico Community College
Albuquerque, NM05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Organization skills
- Time management
- Scheduling
- Calendar management
- Service-oriented mindset
- Office management
Certification
- PED, Special Education, Tier 3 Education Assistant License
Timeline
1-on-1 Educational Assistant (EA)
S.A.F.E. (Students Achieving for Excellence)
10.2024 - 05.2025
Sales Associate
Bath and Body Work
07.2024 - 09.2024
Sales Associate
Kohl’s
06.2024 - 08.2024
Educational Assistant (EA)
Rio Rancho Elementary
08.2023 - Current
Hostess/Busser
Sopapilla Factory
05.2021 - 07.2023
High School Diploma - Radiology Technology
Central New Mexico Community College
Associate of Science - Radiology Technology
Central New Mexico Community College