HOPE NJOROGE
Glen Allen,VA
Summary
Dynamic professional with a proven track record at Harris Quality Care, excelling in client documentation and personalized support plans. Skilled in project management and active listening, I enhance operational efficiency and foster trust with diverse clients. Proficient in Salesforce and Google applications, I drive impactful results in team collaboration and service delivery.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Harris Quality Care
Henrico, USA
07.2025 - Current
- Maintaining 100% accuracy and timeliness in clients' medical documentation, as well as in-depth progress reports. Offering detailed outlines and adhering to organizational protocols.
- Building deep trust and rapport with 8 or more diverse clients through active listening and adapted communication, enabling the development, breakdown, and reliable execution of personalized support plans and daily routines.
- Monitoring client behavior and reporting changes to the care team.
Interpreter and Advocate
Orphans and Vulnerable Children Mission
Njoro, Kenya
06.2022 - Current
- Traveled biannually with a team of 10 Americans to rural Kenya to serve 30 at-risk youth in spiritually based programs, leveraging skills in the Swahili language, project-based service, and team collaboration.
- I worked first hand with 6-year-old to 12-year-old orphaned children on public speaking, demonstrating effective body language and eye contact.
HorizonX Consulting AI-Powered Sales Automstion &
Extern
10.2025 - 12.2025
- Developed a comprehensive sales and user guide to maximize the effectiveness of AI tools for a company, like HorizonX
- Developed scalable sales and outreach processes by testing and integrating emerging AI technologies, directly enhancing operational efficiency and personalization capabilities for business development and customer success initiatives.
Research Assistant
GWU Elliott School of International Affairs
Washington, USA
08.2024 - 12.2024
- Enhanced seminar understanding of security issues by producing well-researched and translated summaries from 25 Swahili articles, elevating seminar engagement.
- Assisted in document synthesis for educational, political, and health-related purposes.
Produce Associate
Publix
Henrico, USA
06.2023 - 07.2024
- Developed exceptional customer service skills by assisting customers in locating desired products on floor and inventory, addressing over phone inquiries, and providing situation specific advice.
Administrative Assistant
GWU Graduate School of Business
Washington, USA
08.2023 - 05.2024
- Collaborated with an extensive team of admission professionals for the School of Business, employing Google and Microsoft technologies, resulting in a 15% weekly increase in collective efficiency.
- Maintained secure access to confidential files using Box, ensuring proper file organization and access control. Managed and updated student records using Salesforce, tracking applicants, and optimizing administrative processes.
Education
Bachelor of Arts - Economics
The George Washington University
Washington, DC05.2026
Skills
- Email literacy
- Policy research
- Canva and Microsoft applications
- Google applications
- Project management
- Social media coordination
- Document processing
- Box and Salesforce
- Personal finance
- Change management
- SAS software
Service Learning
Interpreter and Advocate, Orphans and Vulnerable Children Mission, Njoro, Kenya
TVGC 2022-2026
Calculated and accounted for choir expenses for three semester through a biannual budget.
Ensuring the efficient compensation of musicians and compliance with University guidelines.
Assisted in translating documents for educational and health-related purposes.
Languages
Swahili
Professional
Kikuyu
Limited
Timeline
HorizonX Consulting AI-Powered Sales Automstion &
Extern
10.2025 - 12.2025
Direct Support Professional
Harris Quality Care
07.2025 - Current
Research Assistant
GWU Elliott School of International Affairs
08.2024 - 12.2024
Administrative Assistant
GWU Graduate School of Business
08.2023 - 05.2024
Produce Associate
Publix
06.2023 - 07.2024
Interpreter and Advocate
Orphans and Vulnerable Children Mission
06.2022 - Current
Bachelor of Arts - Economics
The George Washington University