Hope Overby
Roxboro,NC
Summary
Dynamic professional with proven customer service and cash handling expertise, acquainted from Copper Kettle Restaurant. Excelled in maintaining high satisfaction levels through exceptional tableside service and relationship management. Demonstrated versatility by assisting at Fabulous Feet Dance Academy, enhancing students' dance skills and motivation. Skilled in menu knowledge and fostering positive customer interactions.
Overview
4
4
years of professional experience
Work History
Waitress
Copper Kettle Restaurant
05.2024 - Current
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Teacher's Assistant
Fabulous Feet Dance Academy
09.2020 - Current
- Assisted teacher by demonstrating dance moves and body positions to students.
- Helped students dress for rehearsals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned routines for recitals and performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Education
Pediatric Nursing
Roxboro Community School
Roxboro, NC01-2026
Skills
- Menu Recommendations
- Order Accuracy
- Customer Service
- Tableside Service
- Menu knowledge
- Cash Handling
- Hospitality and accommodation
- Relationship Management
Accomplishments
- Collaborated with team of 15 in the development of making a professionalized cheer team.
- Pursued cheer since I was 10, therefore putting my all into something I loved.
- Maintained an organized foundation of bond with all team members.
- Became a team player, had anyone back at anytime they needed it.
Timeline
Waitress
Copper Kettle Restaurant
05.2024 - Current
Teacher's Assistant
Fabulous Feet Dance Academy
09.2020 - Current
Pediatric Nursing
Roxboro Community School
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