Summary
Overview
Work History
Education
Skills
Timeline
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Hope Painter

Summary

Enthusiastic and reliable employee with 7+ years of service industry experience, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Event Assistant

  • Enhanced event experience by efficiently coordinating logistics and supporting event planners.
  • Partnered with event planner to manage events such as weddings and parties to ensure an enjoyable experience for all guests
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.

Advancement Specialist

Home for Families
04.2023 - Current
  • Built and maintained relationships with donors, planned and executed fundraising events and worked together with team to meet funding goals for the team
  • Kept record of and tracked all private and government nonprofit revenue, completed weekly and monthly reconciliation and provided reports while working with Finance to ensure accuracy of revenue metrics
  • Managed stewardship of current donors by ensuring donors were thanked in a timely manner
  • Managed donor database, gift accounting and gift acknowledgement in a timely manner
  • Acted as administrative assistant for VP of Advancement, assisting in answering the phone, aiding in front desk duties, scheduling appointments and more.

Bottle Server

Seesaw Columbus
05.2021 - 08.2023
  • Greeted guests upon arrival in a timely and friendly manner, accurately taking orders
  • Ensured tables were stocked and always maintained
  • Provided a fun environment for all guests throughout the evening
  • Responsibly cared for the safety guests, knowing when to cut off guests, or alert security when needed
  • Followed all bar and COVID safety measures
  • Displayed expert knowledge of the menu, promoting specials and upselling items when possible.

Lead Hostess, Server Assistant

Jeff Ruby's Steakhouse
01.2018 - 05.2021
  • Experience performing typical tasks of a host, such as answering phones, caring for the needs of guests, running transactions, booking reservations, informing guests about Loyalty Program etc
  • Experience supervising hostesses at the station, as well as being responsible for training of newly hired hosts
  • Experience serving guests, managing up to seven tables at a time, and assisting servers as needed
  • Experience helping in back of house, including expo, managing takeout orders and more.

Patient Care Associate

Ohio State Wexner Medical Center
05.2020 - 09.2020
  • Assisted patients with daily care such as bathing, feeding, catheter maintenance and comfort care
  • Observed patient status and recorded necessary information such as heart rate, pulse ox, respiration rate, blood pressure and EKG/ECG values when needed
  • Collected lab samples when required, including blood, urine, and stool samples
  • Adhered to hospital policy when charting all daily care provided for patients in an accurate and timely manner
  • Preserved patient rights under HIPPA by ensuring privacy of all patient information with anyone outside of the immediate and relevant care team.

Education

Skills

  • Food and Beverage Management
  • Event Setup and Breakdown
  • Drink Preparation
  • Order Accuracy
  • Exceptional Customer Service
  • Product Presentation
  • Restaurant Operations
  • Exceptional Communication
  • Phone Etiquette
  • Dispute Mediation
  • Staff Training
  • Seating Arrangements
  • Guest Relations
  • Customer service excellence
  • Strong leadership
  • Active listening
  • Problem solving
  • Attention to detail
  • Interpersonal skills
  • Food safety awareness
  • Upselling strategies
  • Positive attitude

Timeline

Advancement Specialist

Home for Families
04.2023 - Current

Bottle Server

Seesaw Columbus
05.2021 - 08.2023

Patient Care Associate

Ohio State Wexner Medical Center
05.2020 - 09.2020

Lead Hostess, Server Assistant

Jeff Ruby's Steakhouse
01.2018 - 05.2021

Event Assistant

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Hope Painter