Hope Rodriguez
Holland,MI
Summary
Dynamic professional with a proven track record in customer service and Microsoft Office, demonstrated at Amp Residential and other notable companies. Excelled in enhancing resident satisfaction and streamlining service delivery, achieving significant occupancy rates. Skilled in teamwork & staff management and adept at leveraging administrative support skills to boost efficiency and productivity.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Amp Residential
Grand Rapids, Michigan
08.2024 - Current
- Managed overall resident relations, promoted resident satisfaction and streamlined services delivery.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Managed day-to-day activities involving resident, subcontractors and property management.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Receptionist
MadCheetah
Byron Center, MI
07.2022 - 07.2024
- Effectively managing the front desk, handling customers check-ins, and addressing concerns
- Financial Management
- Coordinated with HR department to verify employee information and payroll processing.
Lead Footwear Associate
Dick’s Sporting Goods
Grandville, Michigan
08.2022 - 11.2023
- Assisted management team with supervising customer service associates when needed
- Maintained an organized work environment and remained efficient despite interruptions.
Receptionist
Shannon Orthodontics
Grandville, Michigan
09.2020 - 07.2022
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Education
Cosmetology -
French Academy
Spring Lake, MI05.2024
Dental Assisting Academy -
Ocean Pointe
Holland, MI11.2021
High School Diploma -
West Ottawa High School
Holland, MI06.2014
Skills
- Customer Service
- Microsoft Office
- Teamwork & Staff Management
- Scheduling & Administrative Support
- Payroll & Auditing
- Fair Housing Policies
Timeline
Leasing Consultant
Amp Residential
08.2024 - Current
Lead Footwear Associate
Dick’s Sporting Goods
08.2022 - 11.2023
Receptionist
MadCheetah
07.2022 - 07.2024
Receptionist
Shannon Orthodontics
09.2020 - 07.2022
Cosmetology -
French Academy
Dental Assisting Academy -
Ocean Pointe
High School Diploma -
West Ottawa High School
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