Hope Rumford
Warrington,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
Tj Smith's Restauarnt And Bar
03.2022 - Current
- Developed close relationships with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, including managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in side work that enhanced the restaurant's overall well-being such as restocking caddies, refilling different sauces, and rolling silverware.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and anticipating guest needs.
- Assisted in training new staff, sharing the best advice and tips for excellent service and efficiency.
- Accurately processed various payment methods, such as credit and cash payments via card processing systems and cash handling procedures.
Food Runner
Tj Smith's Restauarnt And Bar
07.2021 - Current
- Handled high-pressure situations calmly and professionally during peak rush hours at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners and kitchen staff to deliver orders accurately and efficiently.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
To-Go Server
Tj Smith's Restauarnt And Bar
01.2021 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in person, resulting in positive feedback.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Restaurant Hostess
Tj Smith's Restauarnt And Bar
05.2020 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations with ease, managing multiple tasks simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Restaurant Waiter
Another Broken Egg Cafe
01.2024 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Exercise Science
University of South Carolina - Columbia
Columbia, SC05.2026
Skills
- Time management
- Communication
- Organized
- Adaptability
Carolina Club Dance Team
As a member of Carolina Club Dance, I demonstrate strong teamwork skills, collaboration, and dedication to achieving collective goals with individuals on the team. Through rigorous rehearsals twice a week, I can adapt quickly, take direction, and contribute creatively to choreographed routines.
Public Health Society
Public Health Society is an organization at the University of South Carolina dedicated to the growth and networking of students interested in the health field.
Columbia Supply Cabinet Treasurer
A service club that provides hygiene and medical products to the community. As treasurer, I use my organizational and communication skills to collect member dues, monitor cash flow, and create fundraising events.
Timeline
Restaurant Waiter
Another Broken Egg Cafe
01.2024 - 05.2024
Restaurant Waitress
Tj Smith's Restauarnt And Bar
03.2022 - Current
Food Runner
Tj Smith's Restauarnt And Bar
07.2021 - Current
To-Go Server
Tj Smith's Restauarnt And Bar
01.2021 - Current
Restaurant Hostess
Tj Smith's Restauarnt And Bar
05.2020 - Current
No Degree - Exercise Science
University of South Carolina - Columbia
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