Hope Smith
Detroit
Summary
Devoted caregiver, providing exemplary service to individuals in residential care environments and other healthcare environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior to help thrive in the workplace. Dedicated to finding safe spaces for all individuals to thrive. Passionate about leadership and bettering skills at any chance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Charge Phlebotomist
Redcross
Detroit
01.2023 - Current
- Lead blood drives on a daily basis.
- Collected blood following proper procedures according to the FDA.
- Ensured compliance with safety protocols and infection control measures.
- Maintained accurate patient records and documentation throughout the process.
- Built lasting relationships with staff to foster collaboration and trust.
- Facilitated a positive work environment through effective teamwork and support.
Community Health Worker
Community Living Services
Pleasant Ridge
05.2022 - 01.2023
- Conducted community outreach to promote health resources and services.
- Provided education on health topics to diverse community groups.
- Assisted clients in accessing healthcare services and social support systems.
- Assisted older adults with intellectual disabilities in their homes, assisting social workers with their care plans.
- Helped home care groups establish care plans for residents.
Nurse Aide
Michigan Medicine
Ann Arbor
05.2020 - 05.2022
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented vital signs to inform nurses and physicians of any changes.
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
- Kept accurate records of patients' care, condition and progress.
- Delivered compassionate care and clear communication in handling issues of death and injury.
- Collaborated in consults, patient care plan development and patient monitoring.
Nurse Technician ER
Beaumont
Taylor
04.2021 - 01.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Administered testing with electrocardiogram for patients experiencing events and as a screening tool.
- Educated patients on testing and preparation steps prior to procedure.
Lead Resident Assistant
Independence Village
Brighton
03.2017 - 01.2019
- Assisted residents with daily dental and mouth care, bath functions and dressing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Changed bed linens, disposed of trash, and addressed maintenance issues to enhance resident comfort.
- Assisted older adults with intellectual and developmental disabilities throughout their time in assisted living.
- Developed rapport to create safe and trusting a safe and trusting environment for care.
- Provided companionship and emotional support to elderly patients, fostering a nurturing environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping.
- Facilitated communication between patients and various departments and staff.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Coordinated communication between patients and departments to ensure timely responses to needs.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Bachelor of Science - Gerontology
Madonna University
Livonia, MISkills
- Patient Care Techniques
- Patient Engagement Strategies
- Patient Reassurance
- Patient Interaction
- Patient Privacy Compliance
- Geriatric assessment tools
- Collaborative Care
- Electronic Recordkeeping
- Microsoft Word
- Leadership
- Team Collaboration
- Caregiver Relations
- Promoting well-being
Certification
- Dementia Care Certificate, Obtained a certificate in Dementia Care with Gerontology Degree
- BLS Certified, Basic Life Support
Timeline
Charge Phlebotomist
Redcross
01.2023 - Current
Community Health Worker
Community Living Services
05.2022 - 01.2023
Nurse Technician ER
Beaumont
04.2021 - 01.2022
Nurse Aide
Michigan Medicine
05.2020 - 05.2022
Lead Resident Assistant
Independence Village
03.2017 - 01.2019
Bachelor of Science - Gerontology
Madonna University