Hope Sprang
Lutz,FL
Summary
Experienced Advanced Esthetician with 3+ years of expertise in providing high-quality skincare treatments and solutions. Proficient in a wide range of advanced skincare techniques, including microdermabrasion, chemical peels, dermaplaning, Hydro-Facials, lash and brow laminations and waxing. Known for delivering exceptional client-centered care, assessing skincare needs, and recommending personalized treatment plans. Strong understanding of skincare products and their benefits, with a commitment to continuous learning and staying updated with industry trends. Dedicated to achieving optimal client satisfaction and skincare results. Seeking to contribute my skills and passion for skincare in a progressive esthetician role at.
Overview
8
8
years of professional experience
Work History
Sales Representative
Coyote Creek Outdoors
Rochester, MN
07.2020 - 03.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Enforced range rules and removed violators.
- Managed daily range supplies procurement, inventory monitoring and curriculum implementation.
- Effectively instructed students on rifle, pistol and shotgun marksmanship using wide variety of teaching aids and motivational strategies.
- Cleared casings and lead frequently and oversaw full daily cleaning process.
- Stayed up to date on latest firearms and ammunition types.
- Led daily safety meetings and maintained continuous watch on range and users.
- Instructed users in gun safety and taught special classes such as concealed carry.
- Collaborated with other instructors to share best practices for optimized student learning.
- Initiated indoor and outdoor marksmanship learning methods to ensure complete student comprehension while maximizing learning time.
Sales Associate
Penz Automotive
Rochester , MN
08.2020 - 02.2021
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Server
Pescara
Rochester, MN
07.2017 - 12.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked back with customers to ensure satisfaction with each course.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Trained new employees to perform duties.
Bartender
The Loop
Rochester, MN
01.2013 - 03.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed all company policies regarding responsible alcohol service practices.
- Ordered liquor, beer, wine, mixers, garnishes, straws, napkins, as needed while managing inventory levels appropriately.
- Greeted customers and provided excellent customer service.
- Created an inviting atmosphere by engaging customers in conversation while mixing their drinks.
- Developed creative cocktail recipes based on seasonal ingredients or customer requests.
Education
Advanced Practice Esthetician - Cosmetology
Nova Academy of Cosmetology
Rochester, MN10.2021
High School Diploma -
Winona High
Winona, MN06.2007
Some College (No Degree) - Liberal Arts And General Studies
Southeast Technical College
Winona MNSome College (No Degree) - Biology
RCTC
Rochester MNSome College (No Degree) - Business Management
Riverland Community College
Austin, MNSkills
- Negotiation Tactics
- Client Account Management
- Promotional Planning
- Effective Customer Upselling
- People Skills
- Client Consultations
- Assessing Skin Condition
- Eyelash and Eyebrow Tinting
- Conflict Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- De-escalation Techniques
- Sales Expertise
- Postoperative Skincare
- Chemical Peels
- Personalized Care Regimens
- Moisturizing Treatments
- Exfoliation Treatments
Timeline
Sales Associate
Penz Automotive
08.2020 - 02.2021
Sales Representative
Coyote Creek Outdoors
07.2020 - 03.2021
Server
Pescara
07.2017 - 12.2020
Bartender
The Loop
01.2013 - 03.2017
Advanced Practice Esthetician - Cosmetology
Nova Academy of Cosmetology
High School Diploma -
Winona High
Some College (No Degree) - Liberal Arts And General Studies
Southeast Technical College
Some College (No Degree) - Biology
RCTC
Some College (No Degree) - Business Management
Riverland Community College
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