Hope Sterling
Ilion
Summary
Knowledgeable insurance professional with a proven track record, excelling in compliance, risk management, employee development and insurance policy analysis. Expert in contract management and enhancing customer relations, driving significant improvements in service quality and operational efficiency. Adept at fostering strong vendor partnerships and achieving business objectives through strategic planning and execution by developing and / or implementing vendor data systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner / Business Consultant
There's Always Hope, LLC
09.2018 - Current
- Manage day-to-day business operations.
- Consult for companies that need help with fleet management, business and human resource management.
- Bid documentation and management from beginning to end for large commercial accounts.
- Collaborate with purchasing department to reconcile vendor invoices and facilitate payments efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service to clients.
- HR, payroll, time-tracking, employee benefits
- Managing state permits and county permits & licenses including NYDMV, Oscar, Lens, FMCSA and DOT compliance.
- Camera installation on fleet and office buildings.
- Proficient in all insurance regulations.
- Current Compliance Officer for two companies.
- Risk Management and Loss Control - proactively creating policies and procedures that are manageable for employees and managers.
Operations Manager
Moore Insurance Group
06.2011 - 08.2018
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers especially large commercial accounts.
- Analyzed and reported on key performance metrics to senior management.
- Responsible for compliance, including licensing and continuing education for the agency and staff.
- Managed sales production against monthly, quarterly and annual goals and met with our marketing reps.
- Maintain all operational functionality in the office which included; setting up VOIP phone system, maintaining company firewall and server updates, updating all computers and troubleshooting as needed, setting up all new systems with the agency programs and maintaining all the administrative usernames and passwords.
- Quote and sell Property & Casualty insurance products
Corporate Accounts Manager/ Director of Travel
The Fortus Group, Inc
06.2006 - 06.2009
- Managed and oversaw the contract review process, policies, programs, procedures, objectives and the revisions and/or development of new ones.
- Recruiting and placement of Health Care professionals.
- Established and revised all corporate policies, handbooks and manuals.
- Designed training courses & programs necessary for our nurses to meet state requirements and/or managed the activity via external providers.
- Analyzed organizational structure and systems, identified resources (staff, equipment, funds) required and communicated with pertinent
departments on the supporting strategies and needs involving the company.
Education
Associate of Arts - Early Childhood Education
Belize University
Belize, Central America01-1996
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Employee development
- Contract management
- Bidding processes
- Regulatory compliance
- Human resource management
- Detail-oriented
- Document management
- Data confidentiality
- Customer order management
Certification
- Property and Casualty License - NY
Timeline
Owner / Business Consultant
There's Always Hope, LLC
09.2018 - Current
Operations Manager
Moore Insurance Group
06.2011 - 08.2018
Corporate Accounts Manager/ Director of Travel
The Fortus Group, Inc
06.2006 - 06.2009
Associate of Arts - Early Childhood Education
Belize University
Similar Profiles
Amber WakemanAmber Wakeman
Licensed Mental Health Counselor at Walk with Hope, LLCLicensed Mental Health Counselor at Walk with Hope, LLC
Brooke WhiteBrooke White
Founder/Clinical Mental Health Therapist at Restoring Hope, LLCFounder/Clinical Mental Health Therapist at Restoring Hope, LLC
Edidiong EffiongEdidiong Effiong
Chief Executive Officer at EMBRACE HOPE LLCChief Executive Officer at EMBRACE HOPE LLC