Hope Vallery
The Woodlands
Summary
Developed exceptional customer service and communication skills in high-end dining environment. Skilled in managing multiple tasks efficiently and ensuring guest satisfaction. Looking to transition into new field where these transferrable skills can be applied and further developed.
Overview
3
3
years of professional experience
Work History
Fine Dining Server
Perry's Steakhouse & Grille
09.2023 - Current
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Michaels Craft Store
11.2021 - 05.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Texas Tech K-12
Lubbock, TX06-2024
Skills
- Strong communication skills
- Detail-oriented
- Upselling skills
- Luxury experience management
- Relationship building
- Adaptive learning
Timeline
Fine Dining Server
Perry's Steakhouse & Grille
09.2023 - Current
Cashier
Michaels Craft Store
11.2021 - 05.2022
High School Diploma -
Texas Tech K-12
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