Hope Wagoner
Kelso
Summary
Experienced administrative professional with a strong background in audit support, data entry, insurance verification, and research assistance. Skilled in maintaining accurate records, reviewing documentation for compliance and accuracy, and coordinating with insurance providers to ensure active client coverage and timely issue resolution. Experienced in supporting federally funded research and study operations through detailed data management, organization, and administrative coordination. Recognized for strong attention to detail, problem-solving abilities, and effective communication while managing multiple priorities in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Peer Support Specialist
CORE Health
Longview, Washington
05.2021 - 02.2026
- Coordinated scheduling and administrative support for parenting education programs and client services.
- Managed documentation, data entry, and case records to maintain accurate and organized client information.
- Assisted with employment, housing, and resource coordination by communicating with community agencies and service providers.
- Facilitated client meetings, maintained follow-up communications, and ensured timely completion of required paperwork.
- Coordinated appointments, referrals, and transportation arrangements for medical, therapy, and support services.
- Supported internal audits, compliance reviews, and program documentation to ensure adherence to organizational standards and procedures.
Case Manager/Supportive Employment Specialist
CORE Health
Longview, Washington
12.2020 - 05.2021
- Supported individuals with chronic illnesses, mental health needs, or
life-altering conditions in accessing community services, stable
housing, and employment opportunities. - Conducted regular meetings with clients and their families to assess
needs and provide guidance. - Facilitated access to extended support payments and monitor
medication adherence. - Tracked client savings and provided financial guidance as appropriate.
- Mediated interpersonal conflicts within residential settings and
promoted a positive living environment. - Assessed client wellbeing and collaborated with healthcare professionals to update treatment plans.
Community Inclusion Specialist
Lifeworks
Longview, Washington
12.2019 - 12.2020
- Provided direct support to clients assisting with daily routines and
fostering trust through relationship-building and individualized
support strategies. - Promoted to Community Inclusion Specialist, supporting multiple
clients daily in achieving personal goals and increasing independence
through community-based activities. - Developed and maintained client schedules using Microsoft Outlook,
ensuring seamless coordination of services. - Documented and billed accurately while meeting required billable hours.
Receptionist
Riverside Animal Hospital
Kelso, Washington
06.2018 - 08.2019
- Scheduled appointments and efficiently coordinated client
communications with veterinarians to ensure seamless care delivery. - Managed patient intake, prepared exam rooms, and supported the
veterinary team in daily operations. - Accurately organized, counted, and labeled prescriptions in
compliance with veterinary protocols. - Facilitated product sales and provided knowledgeable
recommendations to clients. - Delivered exceptional customer service, building lasting
relationships with regular clients and their pets.
Crew Member
Burgerville
Kelso, Washington
06.2015 - 06.2018
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced restaurant environment.
- Collaborated with team members to streamline service flow and improve communication during peak hours.
- Prepared and assembled food items, ensuring adherence to company standards and safety guidelines to maintain quality.
- Maintained cleanliness and organization of workstations and dining areas.
Education
High School Diploma -
Kelso High School
Kelso6 2016
Skills
Administrative Support & Office Coordination
Audit Support, Compliance Monitoring & Documentation Review
Data Entry, Records Management & Quality Assurance
Insurance Verification & Eligibility Coordination
Mental Health & Client Advocacy Experience
Federal Research Study & Program Support
Strong Communication, Crisis De-escalation & Team Collaboration
Organization, Multitasking & Problem-Solving Skills
Certification
Love & Logic Certified Trainer
Timeline
Peer Support Specialist
CORE Health
05.2021 - 02.2026
Case Manager/Supportive Employment Specialist
CORE Health
12.2020 - 05.2021
Community Inclusion Specialist
Lifeworks
12.2019 - 12.2020
Receptionist
Riverside Animal Hospital
06.2018 - 08.2019
Crew Member
Burgerville
06.2015 - 06.2018
High School Diploma -
Kelso High School