Elizabeth Fairbanks

Work History

Liberty Resources

Syracuse, NY

10.2023 - Current

Built trusting relationships through active listening and positive guidance while maintaining a safe environment for those in crisis.
Shared personal lived experience of recovery and wellness principles with individuals when appropriate.
Communicated with potential guest on their referral status and conducted intakes and discharges of stayed individuals.
Collaborated with the staffing team to review and discuss potential guest referrals. Developing and implementing an individualized treatment plan for the individual.
Managed approximately 10 to 15 incoming calls and emails, conducting referrals with potential guest.
Provided safe and secure assistance to three guests experiencing mental health crises in a home-like setting.

Credo Community Center for Treatment of Addictions

Watertown, NY

02.2020 - 11.2023

Responded to patient situations to de-escalate and resolve crises while working directly and indirectly with individuals struggling with mental health and substance abuse.
Built trust and relationships with patient's by engaging in conversations while observing patient self-administer their medications.
Created new and updated older documents, charts, and spreadsheets using Microsoft Office applications to improve staff and patient productivity
Created, implemented, and maintained a new organizational file system for efficient documentation and record keeping.
Assisted and participated in site audits to ensure accuracy and compliance with company`s policies and procedures.
Ensured the safety and security of up to 15 patients in a residential setting who were receiving treatment.

Wolak Group: Dunkin Donuts

Lowville, NY

01.2015 - 02.2020

Displayed enthusiasm, set a positive tone, and promoted excellent service to customers to build connections and nurture relationships.
Motivated team members to provide optimal customer service in a fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue. Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Instilled practical teamwork with crew members to achieve a six-month goal and lower the drive-thru by 8-seconds.