Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Hope Walter

2 Manger Ct Apt #2C, Rosedale,Maryland

Summary

Highly organized with exemplary skills in multitasking, time management, scheduling, money handling, communication, and active listening. Responsible and professional, willing to go the extra mile to assist customers and company employees in solving problems. Enthusiastic and eager to learn.

Overview

6
6
years of professional experience

Work History

Receptionist

Volkswagen Of Fallston
2 2023 - Current
  • Confirmed appointments and communicated clearly with customers.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided support to company employees by copying, scanning, and filing documents by VIN.
  • Assisted with securing paperwork completion, obtaining signatures from customers, and verifying work completed.
  • Closed Repair orders and warranties.
  • Sent invoices to other companies and took payments.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.


Cashier

Panera Bread
03.2018 - 02.2023
  • Properly maintained and operated cash register to complete customer transactions and greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Opened Store.

Education

High School Diploma -

Kenwood High School
08.2016 - 2020.05

Skills

    Telephone communication

    Labeling, scanning, and filing documents

    Verbal and written communication

    Scheduling

    Organization

    Money handling

    Good in math

    Resolving customers issues and complaints

    Mail handling

    Documentation And Reporting

    Typing Speed

    Time Management

    Active Listening

    Patience

    Attention to detail

    Works well under pressure

    Motivated

    Eager to learn

Software

CDK GLOBAL

DSDA

Timeline

Cashier

Panera Bread
03.2018 - 02.2023

High School Diploma -

Kenwood High School
08.2016 - 2020.05

Receptionist

Volkswagen Of Fallston
2 2023 - Current

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Hope Walter