Hope Wilmeth
Woodbine,MD
Summary
Forward-thinking team leader skilled at communicating effectively with different parties to achieve goals. I have experience in catering to a variety of customers needs. Skilled in working under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
Work History
Manager of Operations
DRD Pool Management
05.2018 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Volunteer
JMU Give Volunteers
09.2022 - 05.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Gained knowledge and experience working with children in educational setting.
Nanny
Families In The Community
08.2020 - 07.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, VA05.2025
Skills
- Interpersonal Skills
- Recruiting
- Staff Training
- Adaptability
- Team Leadership
- Writing
Affiliations
Zeta Tau Alpha Fraternity: Director of Belonging 2023-2024.
Timeline
Volunteer
JMU Give Volunteers
09.2022 - 05.2023
Nanny
Families In The Community
08.2020 - 07.2022
Manager of Operations
DRD Pool Management
05.2018 - 08.2023
Bachelor of Science - Communications
James Madison University
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