Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Wilson

Council Bluffs,IA

Summary

To obtain a career with a prestigious Organization.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Plato's Closet
Omaha, NE
11.2025 - Current
  • Assisted customers in finding products and providing recommendations.
  • Managed inventory by restocking shelves and organizing displays.
  • Processed transactions using point-of-sale systems efficiently.
  • Collaborated with team members to maintain store cleanliness and safety.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Monitored sales floor for theft prevention and loss mitigation strategies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Online Order Filling Associate

Walmart
Council Bluffs, IA
11.2024 - 10.2025
  • Reviewing online customer orders
  • Walking through the store to locate and select requested items.
  • Checking product quality, freshness and expiration dates.
  • Substituting items when approved alternatives are available.
  • Scanning and bagging items for pickup or delivery.
  • Staging completed orders in designated pickup areas.
  • Providing friendly customer service and answering questions.

Customer Service

Dairy Queen
Council Bluffs, Iowa
10.2022 - 11.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and digital payments accurately during peak hours.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Monitored inventory levels and reported shortages to management regularly.
  • Trained new cashiers on customer service protocols and register operations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Customer Service

Taco Johns
Council Bluffs, IA
05.2022 - 10.2022
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Collaborated with team members to ensure smooth store operations daily.
  • Followed all safety procedures while handling food products at the register.

Education

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
05-2026

Skills

  • Customer service
  • Sales techniques
  • Team collaboration
  • Inventory management
  • Problem resolution
  • Effective communication
  • Order fulfillment
  • Cash handling
  • Payment processing
  • Prioritization
  • POS systems expert
  • Strong teamwork
  • Task prioritization
  • New teller training
  • Retail sales customer service

Timeline

Customer Service Representative

Plato's Closet
11.2025 - Current

Online Order Filling Associate

Walmart
11.2024 - 10.2025

Customer Service

Dairy Queen
10.2022 - 11.2024

Customer Service

Taco Johns
05.2022 - 10.2022

High School Diploma -

Thomas Jefferson High School
Hope Wilson